Field service Engineer

Keep diagnostics running flawlessly-join our team as a Field Service Engineer and deliver expert technical support across Germany.

Proclinical is seeking a Field Service Engineer to join a dynamic team in Germany. In this role, you will be responsible for the installation, maintenance, calibration, and repair of in-vitro diagnostics (IVD) and laboratory equipment. This position focuses on ensuring high system uptime, regulatory compliance, and exceptional customer satisfaction through professional technical support both on-site and remotely.

Responsibilities :

• Install, configure, and validate diagnostic analyzers and automation systems according to guidelines.
• Conduct site readiness checks, utility validations, and safety verifications.
• Perform scheduled preventive maintenance and diagnose mechanical, electronic, and software-related issues.
• Provide corrective repairs and respond promptly to urgent service requests.
• Deliver remote and on-site technical support, including basic user training for safe equipment operation.
• Maintain proactive communication with customers regarding service progress and follow-up actions.
• Prepare detailed service reports, maintenance logs, and case records in FSM systems.
• Manage spare parts inventory, tools, and calibration equipment, ensuring proper handling and replenishment.
• Participate in manufacturer training and maintain required certifications.
• Support internal training for new team members and continuously update technical knowledge.
• Adhere to all regulatory, quality, and safety standards, including ISO 13485.
• Assist with audits, CAPA processes, and continuous improvement initiatives.

Key Skills and Requirements :