Global VP Digital Manufacturing Customer Success

Siemens Digital Industries Software

Let's make the difference together!

Meet the team - Video

Siemens Industry Software is a leading provider of solutions for the design, simulation and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the products we see in our daily lives are conceived and manufactured using our Product Lifecycle Management (PLM) software.

Headquartered in Plano, Texas, Siemens Industry Software works collaboratively with companies to deliver open solutions to help them make smarter decisions that result in better products.

Siemens is a world leader in the Digital Revolution Industry, investing heavily in software companies (circa $11 Billion) to uniquely provide software that manages Mechanical, Electrical, Electronics and Software disciplines.

Working with a sister company, control electronics and drives provide a complete factory automation solution.

Please visit https : https : / / www.siemens.com / plm.

About the Role

As the VP of Digital Manufacturing for the Global Customer Success (GCS) organization, you will lead a large and globally distributed technical team responsible for ensuring our digital manufacturing customers are successful in their adoption and usage of our products and solutions. Our DM suite of software helps customers plan faster, manufacture more flexibly, and share digital manufacturing information between departments. A strong background and knowledge of product manufacturing is required, and experience of product manufacturing transformation / digitalization would be advantageous. Our goal is to help our customers gain maximum value from our solutions by assisting them as they adopt our solutions and then work with them to maintain high levels of productivity year after year. We achieve this through the delivery of our premium services, assisted support processes and the creation of digital content that enables customers to find solutions to their challenges and questions 24 hours a day, 7 days a week. The successful applicant will build upon our culture and passion for wanting to ensure our customers success with our solutions. The successful candidate will lead a diverse and international team by example, collaborating closely with key customers, field teams, and the digital manufacturing product team.

A strong business as well as technical background is required to develop the team’s strategy and goals. In addition, a strong desire to collaborate with peers within the Global Customer Success organization, and to help craft the future direction of the organization.

Area of Responsibility

• Understand the complex nature of our digital manufacturing solutions, and the complex customer environments they are deployed into
• Setting the team direction in conjunction with the head of Global Customer Success. Ensure that the team is aligned with the post-sale experience, sales, product management and marketing
• Develop, coach, mentor and build a high-performing international team ensuring appropriate structure and talent is in place to support a customer-centric culture
• Stimulate and encourage cooperation between the teams located around the globe
• Building accountability and ownership of the customers’ experience at all levels of the customer success organization
• Drive awareness of revenue generating opportunities within the Success function, and to key internal partners
• Own the DM technical Success organization as we transition to enabling customers whose solutions are primarily cloud based. Understand how this transition impacts the way we deliver adoption and support experience to customers and the opportunities that this can provide.
• Understand the DM business, its products and solutions and how those solutions are used by our customers
• Understand key revenue & cost metrics to ensure the organization is fully optimized
• Be able to lead a Global team that is passionate about improving the value we deliver to our global customer base
• Lead technical resources to provide classic break-fix solutions through assisted support and manage this with the proactive creation of digital content that drives issue prevention and faster product adoption
• Develop and implement tailored programs that provide continued value to the customer, ensure renewals and drive long-term account growth
• Identify team strengths, weaknesses and develop training and learning paths to ensure we maintain a high performing team

Qualifications & Experience

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. Siemens Making real what matters

If you want to make a difference – make it with us

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