Norwegian Speaking - Content Moderation/Customer Service Agent in Malta

Join Next Job Abroad as a Norwegian Speaking Content Moderation/Customer Service Agent in the vibrant iGaming industry in Malta! This exciting position allows you to utilize your language skills and passion for ensuring a safe and engaging online environment for players. As part of our dedicated team, your role will encompass both content moderation and delivering excellent customer service to our Norwegian-speaking clientele.

In this role, you will review user-generated content, ensuring compliance with company policies while also assisting customers with their inquiries and concerns. If you have a keen eye for detail and a strong desire to provide top-notch service while working in a dynamic environment, we want to hear from you! Embrace the opportunity to live and work in beautiful Malta, where you'll enjoy a rich cultural experience.

Responsibilities

• Moderate user-generated content to ensure it meets community guidelines and legal standards.
• Provide customer support via email, chat, and phone to Norwegian-speaking players.
• Address and resolve customer inquiries and issues effectively and efficiently.
• Collaborate with the team to ensure a safe and positive user experience.
• Document and report moderation findings and customer interactions.
• Participate in training and development programs to enhance moderation skills and product knowledge.

Requirements

• Fluency in Norwegian and a strong command of English; additional languages are a plus.
• Prior experience in content moderation or customer service is beneficial.
• Strong attention to detail and analytical skills to assess user-generated content.
• Excellent communication skills with a focus on customer satisfaction.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks.
• Willingness to relocate to Malta and immerse yourself in a new culture.
• A genuine interest in the content moderation industry is a significant advantage.

Benefits

• Career growth opportunities in a renowned international company.
• International & diverse work environment.
• Competitive performance bonuses.
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Hybrid work setup.
• Yearly salary €22.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (reviewed case by case)
• This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!