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Salesforce Project Manager

SoftServeLeipzig, DE

Vor 3 Tagen

Stellenbeschreibung

WE ARE

SoftServe is a digital authority that advises and provides service at the cutting edge of technology. We empower enterprises and software companies to (re)identify their differentiation, accelerate solution development, and vigorously compete in today’s digital economy.

Platforms CoE (Center of Excellence) is a highly professional unit, with over 90 architects, engineers, consultants, and QC engineers. We aim at Salesforce practice, covering technical pre-sales, architecture planning and design, solution development and implementation, post-implementation support, solution accelerators, proofs of concept and demo development.

IF YOU ARE

Excellent in leadership and management techniques within agile framework
Experienced in business management, project management, or related field
Proficient in Salesforce tools and related projects
Accustomed to project management tools and software (Jira, Azure DevOps)
Analytically-minded, good at assessing project risks and proposing solutions
Flexible and adaptable to a dynamic work environment
Goal-oriented and skilled in team leading to provide project deliverables in time
A sound communicator serving project needs effectively

AND YOU WANT TO

Lead and guide teams of Salesforce professionals

Play a central role in overseeing cross-functional teams, ensuring project alignment with client objectives, and driving efficient execution

Ensure that your team produces work that adheres to Salesforce best-design principles

Define delivery excellence criteria and KPIs for each particular case

Forecast and track key account metrics, ensuring appropriate status reporting to stakeholders on all levels

Be involved in proposal preparation with all parties, stakeholders, and workflows

Prepare estimation, scope decomposition, and define dependencies and assumptions

Serve as an escalation point for the client at the operational level, effectively handle client concerns

Understand the importance of client NPS response, perform profound analysis of the results, work towards converting detractors into promoters

Balance the stakeholders involved to ensure the account achieves and exceeds the revenue, profit target, and operational efficiency

Facilitate business development and account growth through contribution to upselling and cross-selling opportunities

TOGETHER WE WILL

Create an exceptional customer experience to impact the company's global success and be recognized by the Customer Hero Program

Work with a diverse team of professionals in a collaborative enterprise environment

Offer you an individual career path for professional development and career growth

Boost leadership skills with managerial competencies with Leadership-development programs that enable emerging and mature leaders to deliver more value

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity / expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.