Senior Sap Support Logistic

The role

• You daily execute second- and third-line remote support interventions in SAP for a number of customers : issue solving, realizing changes, assisting key-users.
• The product range to support for our customers implies SAP ECC suite, SAP S / 4HANA environments and SAP add-on products developed by SOA People
• You interact with SAP AG to tackle customer issues in the standard product, in line with the SAP License Maintenance contract in place.
• For our SAP add-on products, you interact with the SOA People product development team to discuss customer issue solutions or demands for future extensions.
• You provide additional RTS services to our customers : occasional on-site meetings or workshops with customers, functional assistance during a planned go-live, mini-projects to extend the functionality of an implementation.
• You have full responsibility over the topics you are dealing with, in defining the functional solution, in the implementation and in the surrounding cooperation with the involved customers.
• You pro-actively communicate about the status and result of your work with all stakeholders : customers, service desk coordinator, colleague consultants, service delivery managers, RTS management.
• In case of operational issues, you escalate the matter internally to the service desk coordinator.
• You mainly work in Waver (Belgium) or in Lyon (France).

If you believe you have what it takes, then this could be a great way to progress your career into something truly special.

Key abilities