Telindus Luxembourg – Share more than technologies!
Telindus is a brand of Proximus Luxembourg.
Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.
Always in search of innovation, Telindus works daily to boost the growth of its customers.– www.telindus.lu
Your mission :
In the context of a Managed Services contract (7 years), with an international organization in Luxembourg, with a farm of 10.000+ servers (Windows, UNIX, VM, and Backup & Storage) located in five datacentres, we support our customer all along the service management chain. This service management chain is composed of service strategy (technology guidance), service design (with a dedicated team of Architects), service transition (with a dedicated team of Project Managers and Developers) and service operations.
We are actively looking for a motivated Senior technical administrator to work in a dynamic team to maintain the overall backup infrastructure of the customer.
- You have at least 3 to 6 years of experience in Backup & Storage domain within a large environment;
- You have an university degree or equivalent level through experience and professional training;
- You possess the ability and willingness to quickly learn new technologies, capable of self-study;
- In addition to your strong communication skills, you are structured, process minded and able to maintain the high level overview;
- You are fluent in English (at least B2 Level). French is considered as an asset;
- You can work independently and can manage your time;
- You are eager to work in a dynamic multi-national environment with a strong customer focus;
- You are willing to travel in order to attend industry events and customer meetings.
- Lead a team of 10+ engineers, ensuring alignment with organizational objectives while promoting a collaborative and high-performing team environment.
- Serve as the primary point of contact for your team, acting as a bridge between upper management and team members to provide regular updates and resolve escalations.
- Oversee the planning, execution, and delivery of storage-related services, maintaining high standards of quality and timeliness.
Activites :
Selected candidate is the main operational role for the provision of the operational services provided by a specific Service Module.Selected candidate is responsible for effective provisioning, installation / configuration, operation, and maintenance of datacentre environment hardware and software and related infrastructure.Selected candidate participates in technical research and development to enable continual innovation within the infrastructure.Participation in projects to warrant a smooth transition of projects into daily operations by performing activities linked to operations within the project life cycle.Define and implement strategies for team growth, skill development, and knowledge sharing within the storage domain.Identify opportunities for process improvements and drive initiatives to enhance team efficiency and productivity.Conduct regular one-on-one meetings and team sessions to foster open communication and address potential challenges early.Stay updated on industry trends in storage technologies to ensure the team’s solutions remain cutting-edge and aligned with business objectives.Provide guidance and decision-making support during critical incidents or high-priority escalations.Resolve team blockers, addressing resource gaps or unforeseen challenges that arise during project execution.Act as the escalation point for operational issues, ensuring timely and effective resolution while communicating updates to stakeholders.Support team members in troubleshooting and resolving complex technical problems when required.Your profile :
Professional skills :
Good knowledge in some of the following tools is required :
Backup : Commvault and its associated management toolsSAN : Brocade and storage Hitachi and its associated management toolsNAS :NetApp ONTAP storage arrays (AFFxxxx) and StorageGrid (SG6xxx) and its associated management tools
DELL EMC Isilon / PowerScale and its associated management toolsS3 protocol / Object Storage knowledge – preferably on Cloudian and / or Storage Grid.Familiar with Agile MethodologyWorking knowledge of ITIL 4Familiar with Disaster Recovery exerciseAre considered as a PLUS :Knowledge of Perl or Python or Ansible scripts
Knowledge of Superna Eyeglass DRProven leadership experience, including managing technical teams and mentoring team members to achieve their full potential.Excellent organizational and project management skills, with the ability to prioritize, delegate, and balance team workloads effectively.Strong interpersonal and communication skills, capable of fostering collaboration within the team and with cross-functional stakeholders.Demonstrated ability to drive accountability, innovation, and continuous improvement within a technical team.Technical Knowledge and certifications :
The Backup and storage team shall perform the following activities (non-exhaustive list) :
The activities related to managing the hardware are :
Analysis and propose configuration to deployArchitecture and Reference Configuration definitionCMDB maintenanceDecommissioning : data migration in coordination with other teams, logical disk shredding, and configuration cleaningIn terms of activities linked to the provisioning and maintenance of the services :
Set-up and maintain Storage devices’ definitions and policiesSet-up and maintain Backup tool and corresponding application’s modules definitions and policies.Storage Area Network related : zoning and port configurationsDrive and enforce standards based deploymentsOversee installation, provisioning, troubleshooting and reportingPerform periodic analysis of vulnerabilities available with the corresponding risk and impact assessment, in conjunction with the providers, to ensure a stable and safe setup. Reporting based on templates is part of the analysisIn coordination with the providers, install updates and patches to hardware and software. Perform routine and preventive maintenance tasksCapacity and Performance planning of each component of the infrastructureOn a daily basis, the activities performed are :
Monitoring of the Backup and Storage infrastructuresIncident follow-up and resolution (SMT)After major system events, a Root Cause Analysis (RCA) has to be presented, including the preventive measures to take to limit possible reoccurrencesService requests follow-up and resolution (SMT)Generate reports on the overall status of the services’ infrastructureCooperate with customers and providers through ticketing and emails systems to solve inter-team or inter-providers problemsThis list is not exhaustive but represents a wide range of actions performed and is not limited to it.Familiarity with Agile or Scrum methodologies
Our offer :
A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.
Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.
If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.
