Business Excellence Manager (m / f / d)

Responsibilities / Tasks

Reporting to the Head of Dealer Development, this role drives sales and service performance by leading the CRM rollout across Farm Technologies and leveraging insights to strengthen the dealer network.

Initially focused on CRM implementation and governance, the role transitions—once adopted globally—toward pipeline steering, sales enablement, and data-driven dealer development.

CRM Rollout : Lead the strategic implementation of the CRM system in regions and countries where it is not yet deployed, with a focus on the Sales Cloud

System Usage & Governance : Enhance CRM adoption in active regions by establishing governance models and steering mechanisms for consistent use

Reporting & KPIs : Develop and maintain dashboards; define and track key performance indicators to evaluate CRM effectiveness

Management Communication : Provide regular updates to management on rollout progress, user activity, and system insights

Cross-Functional Collaboration : Align CRM strategy with Sales, Service, Marketing, IT, and regional teams through close cooperation

Post-Rollout Focus : Transition into a steady-state role centered on pipeline steering, sales enablement, and dealer development

Sales Excellence & Consulting : Deliver insights, best practices, and guidance to improve the dealer network and sales process optimization

Your Profile / Qualifications

• Professional Experience : Proven background in CRM implementation, sales operations, or commercial excellence—preferably in a B2B industrial or tech-driven setting
• CRM Expertise : Deep understanding of CRM systems and their impact on sales performance
• Analytical & Reporting Skills : Experience creating dashboards and reports using tools like Power BI, Tableau, or similar
• Project & Stakeholder Management : Strong project management skills and ability to align with diverse stakeholders in a matrix organization
• Strategic & Operational Mindset : Combines big-picture thinking with a hands-on, execution-focused approach
• Communication & Leadership Presence : Excellent communication and presentation skills with confidence interacting at senior leadership level
• Flexibility & Global Orientation : Comfortable with evolving responsibilities, fluent in English, and open to international travel; additional languages are a plus

What we Offer :