Talent.com
OptiSigns Inc.
Customer Enablement & Support Specialist (EMEA)OptiSigns Inc. • Munich, BY, DE
Customer Enablement & Support Specialist (EMEA)

Customer Enablement & Support Specialist (EMEA)

OptiSigns Inc. • Munich, BY, DE
Vor 30+ Tagen
Anstellungsart
  • Quick Apply
Stellenbeschreibung

About OptiSigns

OptiSigns is one of the fastest-growing digital signage platforms worldwide, serving 30,500+ customers and growing 125% YoY. Our Munich hub is the center of our EMEA expansion. Join us as we scale globally and redefine how businesses communicate through digital displays.

Role Overview

In this hybrid role, you’ll combine customer support, technical troubleshooting, onboarding, and light pre-sales. You’ll be a trusted expert for our EMEA users, helping them adopt OptiSigns, resolve issues, and get the most value out of our platform.

What You’ll Do

  • Deliver concise product demos and create scalable enablement content (guides, Loom videos).
  • Lead onboarding for new EMEA customers, ensuring strong adoption in the first 30 days.
  • Provide Tier 1–2 support across hardware, networks, and OS platforms (Windows, Android, Linux).
  • Guide prospects on licensing, hardware bundles, and best-fit solutions.
  • Surface feature requests and recurring issues to our Product team.

Requirements

What You Bring

  • Native-level German and fluent English (additional languages welcome).
  • Strong technical aptitude with IT/A-V troubleshooting and SaaS tools.
  • Experience with modern support or CRM platforms (e.g., HubSpot, Zendesk).
  • Ability to troubleshoot urgent technical issues calmly and systematically, including live screen or hardware failures.
  • EU work authorization and ability to work on-site in Munich five days a week.
  • Willingness to spend 1–2 months at our Houston HQ for onboarding.

Bonus Skills

  • Experience supporting a large-scale SaaS product (e.g., 50k+ MAU).
  • Familiarity with GDPR or ISO 27001 best practices.

Benefits

Growth Opportunities

Within 18–24 months, you can advance into:

  • Senior Support Engineer
  • Customer Success Manager
  • Product Operations Lead

We promote from within and support cross-functional growth.

Life at OptiSigns

  • Fast-moving startup environment where your ideas ship quickly.
  • Opportunities to represent OptiSigns at major European events (ISE, EuroCIS).
  • “Innovate & Iterate” culture focused on experimentation, ownership, and continuous improvement.

Benefits

  • Competitive compensation package aligned with your experience and market benchmarks.
  • 26 vacation days + German public holidays.
  • German statutory health insurance with optional private upgrades.
  • €100 monthly MVV credit or bike leasing program.
  • Subsidized lunch card + stocked office kitchen.
  • €1,500 annual professional development budget.
  • MacBook or Dell XPS + 4K monitor and required software.

Ready to Join Us?

If you’re excited to help shape the future of digital signage and support our fast-growing EMEA customer base, we’d love to meet you.

Jobalert für diese Suche erstellen

Customer Enablement & Support Specialist (EMEA) • Munich, BY, DE

Ähnliche Stellen

Customer and Sales Support (m/f/d) - Permanent contract - flibco

FlibTravel International SAmünchen, bayern, Deutschland

Customer and Sales Support (m/f/d) - Permanent contract - flibco.Flibco, part of Flix ecosystem, is a European tech company specialised in airport shuttle services.Operating across multiple countri... Mehr anzeigen

 • Gesponsert

Product Enablement Manager (m/w/d)

QPLIX GmbHmünchen, bayern, Deutschland

As a Product Enablement Manager at QPLIX, you ensure that our product knowledge is structured, accessible, and effectively usable - for both internal teams and our clients.You build a scalable know... Mehr anzeigen

 • Gesponsert

Bilingual Customer Support

Cross Border TalentsMunich, Germany
Quick Apply

Multilingual Customer Service Agent Portugal, Spain, Greece & Malta.Are you fluent in English and another European language such as Dutch, French, German, Italian, Polish, Norwegian, Czech, Portugu... Mehr anzeigen

Customer Support Representative (m/f/d)

Texas Instrumentsfreising, Deutschland

Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral par... Mehr anzeigen

 • Gesponsert

Knowledge Enablement Specialist (f/m/d)

Inverto | A BCG Companymünchen, bayern, Deutschland

At Inverto, we specialize in strategic procurement and supply chain management.We work globally with market-leading companies, developing transformational strategies and implementing them to make t... Mehr anzeigen

 • Gesponsert

Technical Support Specialist L2 (m/f/d)

TSCNET Services GmbHmünchen, bayern, Deutschland

We are a truly international team and proud to play a central role in securing the electricity supply for Europe.As one of the leading Regional Coordination Centre (RCC), we and our partners provid... Mehr anzeigen

 • Gesponsert

Multilingual Customer Support

Cross Border TalentsMunich, Germany
Quick Apply

Multilingual Customer Service Agent Portugal, Spain, Greece & Malta.Are you fluent in English and another European language such as Dutch, French, German, Italian, Polish, Norwegian, Czech, Portugu... Mehr anzeigen

Customer Enablement Specialist (f/m/x) Part-time possible (30h)

Tansomünchen, bayern, Deutschland

Become part of Tanso and decarbonize industries with us.What if the impact of your role extended beyond a job title?.Not through vague "purpose-driven" messaging.But through software that helps ind... Mehr anzeigen

 • Gesponsert

AI Strategy & Enablement Manager (m/f/d)*

JobiqoMünchen, Bayern, DE

The Data and Analytics division is Munich Re's hub for Data, Analytics and AI.It drives Munich Re's Data and AI strategy, is responsible for the key enablers data, skills, governance and technology... Mehr anzeigen

Customer Implementation Manager

flairMünchen, Bayern, DE

Tech-Unternehmen mit Hauptsitz in München und einem Standort in Hamburg und Prag, Tschechien.Unsere cloudbasierte HR-Plattform auf Salesforce-Basis unterstützt Unternehmen in ganz Europa bei der Di... Mehr anzeigen

Senior Solution Engineer - Consumer Packaged Goods & Retail (m/f/x)

osapiens Holding GmbHmünchen, bayern, Deutschland

Senior Solution Engineer - Consumer Packaged Goods (m/f/x).Department: Product Management - Rollout.Employment Type: Permanent - Full Time.As Senior Solution Engineer with an industry focus, you ar... Mehr anzeigen

 • Gesponsert

Application Engineer - Technical Customer Lead

Decisive Pointmünchen, bayern, Deutschland

Applied Intuition is the vehicle intelligence company that accelerates the global adoption of safe, AI-driven machines.Founded in 2017, Applied Intuition delivers the toolchain, Vehicle OS, and aut... Mehr anzeigen

 • Gesponsert

Senior Solution Engineer - Consumer Packaged Goods & Retail (m/f/x)

osapiensmünchen, bayern, Deutschland

Senior Solution Engineer - Consumer Packaged Goods (m/f/x).Department: Product Management - Rollout.Employment Type: Permanent - Full Time.As Senior Solution Engineer with an industry focus, you ar... Mehr anzeigen

 • Gesponsert

Team Lead Customer Support und Success (m/w/d)

Planerio GmbHmünchen, bayern, Deutschland

Du führst und coachst unser Customer Success-Team mit aktuell 7 Mitarbeiter:innen, übernimmst die volle Verantwortung für die Betreuung unserer Bestandskunden, vertiefst die Beziehungen und machst ... Mehr anzeigen

 • Gesponsert

Customer Enablement Specialist (f/m/x) Part-time possible (30h)

Tanso Technologies GmbHmünchen, bayern, Deutschland

Become part of Tanso and decarbonize industries with us.What if the impact of your role extended beyond a job title? Not through marketing spin.Not through vague "purpose-driven" messaging.But thro... Mehr anzeigen

 • Gesponsert

Customer Success Manager, Enterprise, EMEA

Harveymünchen, bayern, Deutschland

At Harvey, we’re transforming how legal and professional services operate.By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical kno... Mehr anzeigen

 • Gesponsert

Customer Success Agent (m/f/d)

Tracify GmbHmünchen, bayern, Deutschland

Do you want to revolutionize the world of ad tracking with us? Welcome to Tracify! We are an up-and-coming start-up in the field of e-commerce and lead generation, consisting of about 25 curious an... Mehr anzeigen

 • Gesponsert

Technical Product & Implementation Specialist (m/w/d)

sqanitmünchen, bayern, Deutschland

Wir sind das „XRM für Produkte": Über digitale Zwillinge, AR-Support und smarte Self-Services verbinden wir Weltmarktführer (u.Fortune-500 aus MedTech & Industrial) direkt mit ihren Endkunden, in E... Mehr anzeigen

 • Gesponsert

Customer Solution Architect (m/f/d)

Codespheremünchen, bayern, Deutschland

Codesphere is a Virtual Cloud Provider from Germany that’s radically simplifying software development and deployment.We are the go-to for anyone prioritizing digital sovereignty and innovation over... Mehr anzeigen

 • Gesponsert

Customer Retention and Success Specialist - EMEA

Cold Jet, LLCmünchen, bayern, Deutschland

Customer Retention and Success Specialist - EMEA.Posted Thursday, April 23, 2026 at 4:00 AM.Customer Retention and Success Specialist (CRS), ECaSP Installed Base - EMEA.Existing Customer Installed ... Mehr anzeigen