Talent.com
TeamViewer
Senior Customer Advocacy Manager (all genders)TeamViewer • Berlin, BE, DE, 10369
Es werden keine Bewerbungen mehr angenommen
Senior Customer Advocacy Manager (all genders)

Senior Customer Advocacy Manager (all genders)

TeamViewer • Berlin, BE, DE, 10369
Vor 30+ Tagen
Stellenbeschreibung

Responsibilities

We’re looking for a strategic, hands-on leader to build and scale TeamViewer’s global customer advocacy program TeamViewer Voices. As the Customer Advocacy Marketing Lead, you will develop a powerful engine of raving fans: customers who openly share their success, participate in events, provide referrals, and strengthen social proof. You will drive initiatives that improve win rates, increase deal sizes, and elevate marketing ROI by identifying, engaging, and empowering advocates across the customer journey.

The ideal candidate is passionate about customer storytelling, skilled at building engaging programs, and motivated to transform satisfied users into our strongest champions.

  • Own the global customer advocacy marketing strategy, with a focus on increasing the number and quality of customer advocates, customer stories, reviews, and in-person engagements (e.g., customer events, executive meetings, etc.).
  • Lead implementation and adoption of the new advocacy platform, TeamViewer Voices, in collaboration with stakeholders across Digital Delivery, CX, Sales, and Field Marketing.
  • Align the Customer Advisory Board (CAB) program and other strategic customer engagement initiatives across regions.
  • Partner with the CX team to integrate third-party review participation across platforms such as Gartner Peer Insights, Trustpilot, and G2 into the TeamViewer Voices platform.
  • Embed customer proof points into global and regional campaign content, including demand generation programs, field events, website copy, sales enablement materials, and social media.
  • Track, analyze, and report on program performance against defined KPIs.
  • Collaborate with regional marketing teams to share best practices, align messaging, and ensure a consistent customer experience across all markets.
  • Gather customer insights through surveys, feedback loops, and qualitative interviews to inform strategy and share findings with product and marketing teams.

Requirements

  • 7+ years of marketing experience with a demonstrated focus on customer advocacy programs, corporate communications, or customer marketing.
  • Proven track record in customer program management, including advisory boards, councils, executive sponsorship programs, and user communities.
  • Experience consistently delivering high-quality assets with creativity, attention to detail, and reliability.
  • Customer-first mindset with a genuine passion for customer success.
  • Exceptional communication skills for engaging both internal stakeholders and external customers.
  • Strong project management capabilities with operational discipline.
  • Highly organized, with demonstrated ability to manage multiple initiatives simultaneously.
  • Strategic thinker with excellent tactical execution skills.

What we offer

  • Onsite Onboarding in our HQ office for an optimal start
  • Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
  • Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
  • Public transport friendly offices
  • Option to lease an e-bike (Germany only)
  • Special terms for local gyms
  • Access to Corporate Benefits platform with many discounts
  • Regular Team events and company-wide celebrations
  • Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
  • Hybrid and Flexible work time with up to 50% home office
  • Work From Abroad Program allowing up to 40 days of work outside your contracting country
  • We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
Jobalert für diese Suche erstellen

Senior Customer Advocacy Manager (all genders) • Berlin, BE, DE, 10369

Ähnliche Stellen

Senior Engagement Manager - Professional Services (d/f/m)

Personioberlin, Deutschland

Personio's intelligent HR platform helps small and medium‑sized organizations unlock the power of people by making complicated, time‑consuming tasks simple and efficient.Our team of 1,500 Personios... Mehr anzeigen

 • Gesponsert

Senior Grants Manager (f/m/d)

Common Goalberlin, Deutschland

Common Goal is a global NGO that activates the power of football to bring people together and deliver positive society-wide change.As a football-focused network we work to connect the cultural and ... Mehr anzeigen

 • Gesponsert

Senior Business Development Manager - Health

Freenow by Lyftberlin, Deutschland

Senior Business Development Manager - Health.Berlin, Germany; Hamburg, Germany.Come and join us either in Berlin or Hamburg!.Freenow by Lyft empowers smarter mobility decisions helping people to mo... Mehr anzeigen

 • Gesponsert

Global Brand Activation Manager (m/w/d)

Thomas Henryberlin, Deutschland

That's what THOMAS HENRY, UNDONE, and MATE MATE are all about.Founded in Berlin in 2010, our brands have grown from local pioneers to international players.Today, we're creating experiences that in... Mehr anzeigen

 • Gesponsert

Customer Service Manager (m/f/d)

iwoca Deutschlandberlin, Deutschland

Customer Service Manager (m/f/d).Be among the first 25 applicants.Customer Service Manager (m/f/d).This range is provided by iwoca Deutschland.Your actual pay will be based on your skills and exper... Mehr anzeigen

 • Gesponsert

Senior Customer Success Manager

MongoDBberlin, Deutschland

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head‑first into new challenges.We are looking for someone who can thrive with a high level of... Mehr anzeigen

 • Gesponsert

(Senior) Customer Success Manager (m/f/d) - Parental Leave Cover (Fixed Term)

DUDE CHEMberlin, Deutschland

Fixed-term contract (1 year)·Parental leave cover · Full-time · Berlin (hybrid).Customer Success is central to how charles drives measurable value for Europe’s most innovative brands.Senior Custome... Mehr anzeigen

 • Gesponsert

B2B Customer Support Manager (f/m/d)

PiNCAMPberlin, Deutschland

As our B2B Customer Support Manager (f/m/d), you will serve as the primary point of contact for our campsite partners, delivering an exceptional support experience.In this role, you will guarantee ... Mehr anzeigen

 • Gesponsert

Senior Customer Success Manager

Neura Marketberlin, Deutschland

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head‑first into new challenges.We are looking for someone who can thrive with a high level of... Mehr anzeigen

 • Gesponsert

Enterprise AI Adoption Manager - m/f/d

Langdockberlin, Deutschland

We help organizations drive internal AI adoption through our enterprise-ready AI platform.Our product suite includes AI Chat, Assistants, Search, API, and Workflows - enabling companies to roll out... Mehr anzeigen

 • Gesponsert

Senior Customer Care Manager (w/m/d)

HERO Softwareberlin, Deutschland

Be among the first 25 applicants.Unterschied zu machen? Du siehst in jeder Kundenanfrage eine Chance zur.Verbesserungen zu schaffen? Dann bist Du bei HERO genau richtig!.Strategische Weiterentwickl... Mehr anzeigen

 • Gesponsert

Senior Customer Success Manager Care (m/w/d)

LINDERAberlin, Deutschland

Datengetriebene Pflege gestalten — von der ersten Schulung bis zum messbaren Outcome.LINDERA ist ein Berliner Digital-Health-Unternehmen mit der Mission, Stürze in der Pflege zu verhindern und die ... Mehr anzeigen

 • Gesponsert

(Senior) Project Manager in Customer Service (f/m/x)

AUTO1 Groupberlin, Deutschland

Senior) Project Manager in Customer Service (f/m/x).As (Senior) Project Manager you will take on a decisive key position with regard to our customer service journey and optimization of our C2B busi... Mehr anzeigen

 • Gesponsert

(Senior) AFC Manager (m/f/d)

Pliantberlin, Deutschland

Pliant is a European fintech specializing in B2B payment solutions.Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financi... Mehr anzeigen

 • Gesponsert

Senior Sales Manager (Individual Contributor, keine Teamverantwortung)

Ankercloud GmbHberlin, Deutschland

Ankercloud ist ein preisgekröntes und internationales „Born in the Cloud“-Beratungshaus mit Hauptsitz in Berlin und fünf Büros in der APAC-Region und in den USA.Wir entwickeln maßgeschneiderte Clou... Mehr anzeigen

 • Gesponsert

Senior Customer Success Manager

Cosunoberlin, Deutschland

Als Senior Customer Success Manager bei Cosuno agierst du als strategischer Architekt für die digitale Transformation unserer Kunden aus der Baubranche.In dieser Rolle begleitest du deine Kunden we... Mehr anzeigen

 • Gesponsert

(Senior) Manager Global Compensation - People Advisory Services / Global Mobility (w/m/d)

EYberlin, Deutschland

Are you ready to shape your future with confidence?.Gemeinsam die Welt jeden Tag ein bisschen besser machen.Für diesen Anspruch setzen wir bei EY alles in Bewegung und gehen als Team „all in“.Schli... Mehr anzeigen

 • Gesponsert

Customer Success Manager — Climate Advisory

TechTreeberlin, Deutschland

Customer Success Manager, Climate Advisory — Run Corporate Carbon Footprint projects for Europe's largest F&B players (Berlin).A Berlin-based climate tech company is building the operating system f... Mehr anzeigen

 • Gesponsert

Senior Customer Success Manager

AlleyCorpberlin, Deutschland

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.We are looking for someone who can thrive with a high level of... Mehr anzeigen

 • Gesponsert

(Senior) Customer Success Manager (m/f/d) - Parental Leave Cover (Fixed Term)

Namelyberlin, Deutschland

Fixed-term contract (1 year) · Parental leave cover · Full-time · Berlin (hybrid).Customer Success is central to how charles drives measurable value for Europe’s most innovative brands.Senior Custo... Mehr anzeigen