Digital Customer Success Manager

Digital Customer Success Manager (all genders)

At Paessler, we believe that monitoring plays a vital part in reducing humankind’s consumption of resources. Our award-winning monitoring solution, PRTG, empowers over 500,000 users worldwide to monitor and optimize their IT, OT, and IoT infrastructures. As a dynamic and growing software company headquartered in Nuremberg, Germany, we are looking for passionate individuals to join our mission of making technology more reliable, sustainable, and efficient.

As the very first Digital Success Manager at Paessler, you’ll shape what digital customer success looks like for the next decade. We are looking for someone who thrives on building scalable programs, enjoys tinkering with lifecycle automation, and sees patterns and opportunities in customer behavior. This role sits at the intersection of data, customer psychology, and product-driven engagement and has the mandate to bring structure, creativity, and repeatability to how 30,000+ customers experience PRTG.

In this role, you’ll build and launch the programs that accelerate onboarding, improve adoption, and surface customer sentiment. You’ll partner closely with Support, Renewals, Product, and Engineering to define digital playbooks that strengthen customer health at scale while measuring what works and iterating fast.

YOUR TASKS

• Design, build and launch Paessler’s first digital customer success practice.

Lead the rollout of customer sentiment tracking, including NPS, CES, and lifecycle touchpoints (leveraging tools like HubSpot and Outreach as needed).

YOUR PROFILE

FACTS FOR YOU