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Engineering Services Manager

Engineering Services Manager

Europa RecruitmentGreater Hamburg Area, Germany
Vor 11 Stunden
Stellenbeschreibung

Engineering Services Manager

Do you dream of creating something extraordinary from the ground up? Here’s your chance! Our client, a global leader in physical finance , is on the cutting edge of self-service innovation with its adaptable SaaS platforms, intelligent devices, and professional services. We’re looking for a visionary Services Director to spearhead the establishment of a brand-new services team in Germany. This role isn’t just about leadership—it’s about building and recruiting a team of 8 talented professionals to redefine service excellence.

Why Join Us?

  • Be the Architect : Design and build your own department from scratch.
  • Lead Innovation : Collaborate with international colleagues in a dynamic, fast-growing business that values employees.
  • Hybrid Working : Flexible arrangements to suit your work-life balance.
  • Competitive Rewards : Base salary, bonus, company car, and more!

Your Mission

This isn’t your typical leadership role. As Services Director , you’ll establish a world-class service operation that delights customers, drives profitability, and fuels future growth . You’ll oversee all aspects of service delivery, including installations, helpdesk support, field service engineering, and spare parts management.

Your Responsibilities

  • Build & Lead : Recruit and develop a team of 8 service professionals to deliver outstanding results.
  • Own the Service P&L : Drive profitability through continuous improvement and efficient processes.
  • Deliver Excellence : Ensure timely helpdesk support, proactive monitoring, and seamless field service engineering.
  • Optimize Operations : Manage spare parts logistics, device configuration, and installations to exceed customer expectations.
  • Collaborate : Work with commercial, operations, and R&D teams to refine products, win new business, and execute flawless rollouts.
  • Compliance & Safety : Foster a safe working environment and maintain adherence to all regulatory standards.

    • What You’ll Bring

  • Leadership Experience : 5–10 years of proven success in service operations or customer service management.
  • Visionary Mindset : The ability to think strategically while rolling up your sleeves to build a new department.
  • Bilingual Excellence : Fluent in English and German (C1 level).
  • Technical Acumen : Familiarity with CRM systems and service-related technologies.
  • Passion for Customers : A track record of delighting clients and driving service improvement.

    • What’s in It for You?

  • A chance to create and recruit your dream team —8 talented professionals ready to make an impact.
  • Competitive salary package with performance bonus and a company car.
  • A role with purpose and impact , where you shape the future of service delivery.
  • Work in an innovative global business with exciting growth opportunities and international colleagues.

    • Are you ready to take the reins and lead a groundbreaking service team? Apply now and be part of a journey that’s transforming the future of self-service operations!