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Account Director

Account Director

CiklumGermany
Vor 30+ Tagen
Stellenbeschreibung

Description

Ciklum is looking for an  Account Director to join our team full-time in Germany.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role :

We are looking for an experienced Account Director with a minimum of 10 years’ experience to manage a group of existing key accounts in the DACH region. As an Account Director you will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management function (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget.

Responsibilities

  • Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business / s and overall market
  • Manage client account / s and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties
  • Support technological and digital transformation conversations and initiatives at a strategic level
  • Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needs
  • Manage the account and delivery team performance
  • Manage escalations for client account and provide help / support to team members by acting as the single point of contact
  • Work with the Account group leader to ensure robust and seamless governance and escalation management, (where required) for the account
  • Identify and manage engagement risks, flagging issues early managing to resolution
  • Achieve quarterly targets / quotas and KPI’s for client accounts
  • Lead opportunities through all stages of the sales process from prospect to delivery
  • Ensure pipeline quality and quantity in CRM and follow Ciklum sales process

Requirements

  • Minimum of 10 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements
  • Demonstrable knowledge of a number of verticals like Consumer Goods, Retail / Digital Commerce, Media and Publishing, Travel, Banking and Financial Services / Fintech, Technology companies / ISVs, Manufacturing including the related latest industry
  • trends and operational expertise
  • Experience in selling custom software development and / or digital transformation services is highly preferred
  • Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his / her business strategy
  • Strong commercial and contractual acumen
  • Capability to own and manage account level P&L responsibility including client contracts, invoicing etc
  • Fluency both in German and English
  • Experienced working in a dynamic, fast paced, matrix structured organization with onshore, nearshore and offshore development teams

    • What's in it for you

  • Private Equity backed environment to foster growth and collaboration
  • Competitive compensation package
  • Build your career in a proven successful high growth company with unique service offering on the market
  • Variety of knowledge sharing, training and self-development opportunities

    • Be bold, not bored!

    Experiences of tomorrow. Engineered together

    Interested already?

    We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.