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Client Support Specialist (m / f / d)

Client Support Specialist (m / f / d)

SportradarLeipzig, Saxony, Germany
Vor 30+ Tagen
Stellenbeschreibung

We are looking for a Customer Support Analyst to join our international Customer Support team based in Leipzig Germany. The Customer Support Analyst will provide our corporate key clients with an exceptional B2B customer experience by supporting their needs along the most critical touchpoints of the customer journey. Youll enjoy this role if you love helping others solving problems being the internal advocate for our customers and creating longterm customer relationships.

Our awardwinning certified Customer Support teams directly impact business goals through providing feedback to business product development teams operations and driving customer success.

THE CHALLENGE :

  • Become an expert on Sportradars products and services.
  • Communicates well and works closely with multiple stakeholders and teams while advocating for best in class customer experiences.
  • Quickly and efficiently respond to and resolve customer queries through chat ticket system phone and email.
  • Supervision of internal supportrelated processes and tasks reporting.
  • Incorporate and share customer feedback to advocate for the customer.
  • Monitor internal system and service health status and proactively report deviations to the appropriate teams.
  • Escalate critical service and technical issues to the appropriate channel and take ownership.
  • Taking over supportrelated projects initiatives and their independent processing.
  • Increase customer service experience and satisfaction through providing excellent proactive and personal customer support.

Qualifications

YOUR PROFILE :

  • BS in Computer Science Business Administration or a related field; equivalent experience acceptable.
  • Demonstrated success in interfacing with highprofile clients and providing exceptional customer service.
  • Exceptional written and verbal communications skills with an emphasis on communicating highly technical and complex topics to a nontechnical audience.
  • A passion for sports is beneficial but not required.
  • Very good English skills both written and oral (e.g. FCE First Certificate of English Cambridge)
  • Ability to multitask and maintain high attention to detail.
  • Proactive selfstarter with strong time management and organizational skills.
  • Willingness to work in shifts
  • Ability to solve problems logically and critically
  • A good understanding and working knowledge of the internet technical concepts (e.g. you understand terms like XML API browser cache HTML)

    • Additional Information

    OUR OFFER :

  • Opportunity to join the journey in establishing a new Customer Success function and ways of working
  • Working in a challenging yet rewarding environment
  • Driving change in a rapidly evolving and growing organization
  • Collaborating with senior leaders colleagues and customers across the globe
  • Working in a dynamic environment with passionate and engaged people

    • Buckle up hold on tight and get ready for an incredible adrenaline rush throughout this exciting ride with us : #maketheteam and shape your future as well as ours!

    Sportradar is an Equal Opportunity Employer. We are committed to encouraging diversity within our teams. All qualified applicants will receive consideration without regard to among other things your background status or personal preferences

    Additional Information

    Sportradar is an Equal Opportunity Employer. We are committed to encouraging diversity within our teams. All qualified applicants will receive consideration without regard to among other things your background status or personal preferences

    Additional Information :

    At Sportradar we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs facilities and employment opportunities. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) we believe skills evolve over time. If youre willing to learn and grow with us we invite you to join our team!

    Remote Work : Employment Type :

    Fulltime

    Key Skills

    Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

    Experience : years

    Vacancy : 1

    Jobalert für diese Suche erstellen

    Support Specialist • Leipzig, Saxony, Germany