Logistics Coordinator (m / f / d)

Über unsAbout us CRYOPDP is a global leader in temperature-controlled logistics solutions, specializing in the life sciences and healthcare sectors. With over 25 years of experience, we support critical and time-sensitive shipments for clinical trials, pharmaceutical companies, and research organizations. Our mission is to support global health by providing innovative, temperature-controlled logistics solutions for clinical research and cell and gene therapy communities. Operating across more than 40 locations worldwide, we provide tailor-made transport and packaging solutions that ensure the integrity of sensitive materials such as vaccines, biological samples, and investigational drugs. At CRYOPDP, we believe in innovation, operational excellence, and strong partnerships to make a difference in people’s lives - every day, everywhere. Tasks Overall Mission The Logistics Coordinator will manage Operations to guarantee service quality. They will handle temperature-controlled transport solutions in compliance with the commitments made and collaboration with the OPS and quality team. Preparing and verifying documents required for transporting temperature-sensitive goods (e.g., export and import paperwork, customs invoices, AWB, HAWB). Monitoring real-time transport conditions (temperature) to ensure compliance with customer requirements and regulations. Ensuring compliance with GDP and industry standards and regulations for handling and shipping temperature-controlled products. Coordinating with airlines and handling agents to ensure the use of the proper equipment during the airfreight process. Proactively monitoring shipment status and condition throughout transit to anticipate any potential temperature excursions and acting accordingly. Maintaining regular communication with customers, ensuring they are updated on the status of temperature-sensitive shipments. Communicating with customers as well as with airlines, handling agents, customs brokers and other logistic service providers. Handling any incidents related to temperature deviations, including addressing customer concerns and managing the escalation process. Continuous Improvement : In case of temperature deviation, initiating contingency plans and ensuring proper corrective actions. Identifying and implementing improvements in handling, packaging, and transportation processes to enhance the quality and efficiency of temperature-controlled shipments. Compliance and Auditing : Ensuring adherence to all relevant regulatory bodies’ standards (e.g., GDP – Good Distribution Practice, IATA Temperature-Controlled Regulations). Conducting audits on shipments to ensure adherence to the required processes and identifying areas for improvement. Profile Profile We are looking for a candidate who meets the following criteria : Fluent in German and English (both written and spoken) - MANDATORY. Minimum 2 years of experience in warehouse or logistics operations, preferably involving dangerous goods (DG). Solid knowledge of airfreight logistics , including freight forwarding, customs clearance, and communication with airlines and ground handling agents. IATA DGR certification (or for being trained). Experience with temperature-controlled shipments and understanding of GDP and IATA Temperature-Controlled Regulations. Strong organizational and process-oriented mindset with the ability to define and improve workflows. Excellent interpersonal and communication skills – ability to collaborate across teams and with external partners. Hands-on, proactive approach – solutions-oriented and motivated to take initiative. Enthusiastic team player with a "make it happen” attitude. We offer A meaningful position in a global company that plays a key role in life-saving logistics for the healthcare and life sciences sectors Stable full-time employment in an international environment The opportunity to work with high-impact, temperature-sensitive shipments Comprehensive onboarding and training , including SOPs, compliance standards (GDP / IATA), and internal tools A chance to grow professionally in a highly specialized and fast-paced logistics field Flat hierarchies and supportive team culture , focused on collaboration and continuous improvement Access to modern warehouse tools and systems A competitive compensation package tailored to your experience