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IT-Supporter (m / f / d)
GULP – experts unitedBonnVor 30+ Tagen
StellenbeschreibungIndependent monitoring of the availability of systems Providing 1st level basic support for user inquiries Executing and coordinating open tickets Maintenance and documentation in the knowledge database Creating regular ITSM reports Creating and updating solution documentation Active communication between first, second and third level service Successfully completed training as an IT specialist for system integration or a comparable qualification Professional experience in support or user helpdesk Experience in the analysis and elimination of hardware faults at workstations Knowledge in the client area with Windows 8, 10, Office, ideally also with application operation under Citrix Very good written and spoken German Strong communication skills Ability to work in a team and strong customer orientation Willingness to work in a 2-shift system (06 : 00-18 : 15)
If you are thinking about a new career start, then we should talk! A business partner of Randstad professional solutions currently has an exciting vacancy for an employee in the IT Help Desk in Bonn . A variety of tasks, a working atmosphere characterized by appreciation and attractive benefits await you - all in a permanent position directly with the customer from the IT industry . Sounds good? We look forward to receiving your online application. Equal opportunities are very important to us - applicants with a disability are very welcome!
Here's what our clients offer
- Direct placement in attractive positions with reputable companies
- Trusted contacts to companies in the region through many years of market presence
- Appreciative and trusting support throughout the entire placement process
- Intensive preparation for the interview with our client
- Salary structure depending on qualifications and professional experience
Your tasks
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