German-Speaking Customer Service Advisor Airline Legal Support

We are seeking a German-speaking Customer Service Advisor to join the legal support team of a major international airline.

You will support customers with inquiries related to legal rights, claims, documentation, and regulatory topics while ensuring compliance and delivering exceptional service.

This role is ideal for candidates who enjoy structured work, accuracy, customer interaction, and the aviation environment.

Key Responsibilities

Respond to customer inquiries in German and English via phone and email

Provide information and guidance on passenger rights, legal documentation, and claim-related topics

Ensure accuracy, compliance, and adherence to airline protocols

Document all cases thoroughly in the system

Escalate complex situations to specialized teams when needed

Deliver clear communication with professionalism and empathy

Requirements

German C1 / C2 (mandatory)

English B2 or above

Excellent communication and problem-solving abilities

Comfort handling sensitive or legal-related customer inquiries

Strong attention to detail and compliance

Experience in customer service, claims, or the airline industry is a plus

Availability to relocate to Lisbon and work 100% on-site

Ready to start on 4 December 2025

Working Hours

Monday to Friday , including bank holidays

08 : 00 17 : 00 (Portuguese time)

Weekends off (Saturday & Sunday)

Compensation & Benefits

Base Salary : 1,100 gross x 14 months

Monthly Bonus : 150 gross x 12 months

Full training provided

International working environment

Modern office in central Lisbon

Relocation Package

The company provides :

️ Relocation support to Lisbon

A room in a shared company apartment

Assistance with administrative procedures upon arrival

We look forward to welcoming you to Lisbon!