E-commerce & B2B Customer Success Specialist

A Japanese sports manufacturer is seeking an E-commerce & B2B Customer Success Specialist to lead and support the growth of its international online sales and B2B customer engagement in Europe.

This is a multifaceted role where you'll design and drive e-commerce strategies, launch innovative sales initiatives, and optimize B2B operations through smart system implementation. You’ll be joining a company passionate about the ocean and outdoor life, with a growing international presence and a dynamic, collaborative work culture. If you thrive at the intersection of digital innovation, customer success, and strategic planning, we’d love to hear from you.

ELIGIBLE APPLICANTS :

• Eligible visa : Permanent residence, Spouse, Partner
• NOT eligible : Student visa, Requiring visa sponsorship

WORK TYPE : Hybrid working may be available depending on the situation

VISA SUPPORT : No

TYPE : Starts from 1 year fixed term contract, but the aim is long-term employment

WORKING HOURS : 40 SALARY : 3,000-3,500 euros per month, + 8% holiday allowance, depending on experience

START : ASAP

LOCATION : Amsterdam (Office-based)

ALLOWANCE : Travel expenses covered

Main Responsibilities :

1. Sales & Strategy Planning

• Build annual and monthly revenue goals and KPIs
• Develop channel- and product-specific sales strategies
• Define customer segmentation and key selling points
• Set pricing strategies aligned with inventory and margin goals

2. Promotions & Campaigns

• Plan and manage promotions such as seasonal sales, coupons, and exclusive bundles
• Coordinate campaign participation and negotiations with e-commerce platforms
• Direct the production of marketing assets such as landing pages and banners
• Collaborate on cross-channel promotions via social media, email marketing, and digital ads

3. New Channel Development

• Explore new EC platforms and lead their implementation

4. B2B Sales System Implementation

• Streamline sales operations for B2B clients such as corporate accounts and distributors
• Select and implement new systems with EC x sales hybrid operations in mind
• Visualize internal workflows and integrate tools (ERP, CRM, etc.)
• Lead requirement gathering and project coordination with internal teams and external partners

Ideal Candidate :

• 3+ years of experience in e-commerce or digital sales operations
• Hands-on experience with e-commerce platforms (experience with Amazon is highly valued)
• Strong understanding of promotions and digital marketing principles
• Comfortable with Excel, Google Analytics, and EC back-end tools
• Fluent in English (mandatory); other European languages are a plus
• Strategic thinker with a flexible, proactive, and collaborative approach

All applicants must have the right to work in the Netherlands as visa support is not available.

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When contacting us, please include the job reference number (Ref : MF46458) at the top of your message. or