Business Process Manager - Change Management and Training

The GSC Global Business Process Operations Manager is responsible for the alignment, collaboration and communicate of core business processes with all GSC Operational COEs.

They will be responsible for ensuring the execution of transformation activities is in alignment with business strategy, operating plans, and resource allocations.

The GBPO Change Manager will partner with Global Transformation Operations group to develop, drive, and facilitate management of key global initiatives focused on optimization and modernization of business processes by ensuring decisions increase business value, reduce complexity and redundancy across business ecosystem.

The role will work with the enterprise change enablement organization on the strategy and playbook for effective process change management and execution within GSC.

This position will partner with regional business leadership to ensure implementation plans align with Global and Regional strategies and timelines.

Whenever possible, they will work ahead of implementation to engage business leaders on process improvement opportunities and their impacts.

Also, the incumbent will be responsible for technology adaptation in the business to enable transformation, driving digitalization and automation of business processes, leveraging data and insights to support business decisions.

The incumbent will be responsible to partner with the Global Business Process owners to develop plans to ensure successful adaption of new processes in regional business teams.

They will facilitate stakeholder reviews of business process improvements and change management in the GSC organization.

They will also ensure effective tracking, reporting and communication of process changes and business impacts within GSC.

The ideal candidate will have experience with team leadership that crosses various GSC COEs and geographic regions. They will have experience in the development of strategies and its corresponding organizational and skills impact.

Additionally leadership experience with global business functions is critical to success.

Strategy & Communications Supports development and management of the GSC COEs business communication and strategies supporting the transformation initiatives and business process standardization in collaboration with the Global Transformation group.

Ensure GSC business conformance with standard processes including documentation of process flows, data standards, reporting and metrics tracking and other governance requirements.

Actively engage GSC business leadership at regional level to ensure business needs are met.Facilitate and oversee development of internal team goals.

Change Management & Training Lead change management activities within GSC, to include defining stakeholder groups, organizational and functional issues, challenges, and the development of future state capability requirements (with corresponding organizations, skills sets and functions) to enable business transformation and technology adaptation.

Assist with development and implementation of process governance tools and documentation.Assist with the evaluation and deployment of new capabilities driving operation efficiency and automation.

Ensure that any new capability meets business needs and, compliance, and interface specifications.Partner with Digital Technology and external partners (consultants) to support agile model of systems upgrades and ensure successful adoption of new functionality.

Assess organizational acceptance of change through metrics tracking, and adapt strategies as needed.Collaborate in training plans to include coordination of Product, Process teams development of training material and delivery to Super Users.

Assist Super Users development of end user training.Assist in development of products strategy and implementation roadmap in alignment with GSCbusiness and enterprise transformation office product portfolio.

• Operational Management
• Ensure Sherwin driven methodology is being followed to allow for proper project visibility.
• Maintain relationships with key customers and address concerns as they arise.
• Conduct activities like staffing, performance and resource management and set strategic team direction.
• Create and maintain development plans for each direct report, including training, skills assessment, career planning, and goal planning.
• Ensure departmental assets are used efficiently and appropriately.
• Manage personal growth objectives for the Team in conjunction with Career Development Office.
• Incidental Functions Assist with other projects as required to contribute to the group's efficiency and effectiveness.

Responsible for hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.

Ensure proper mentoring channels have been established within the team.

• Core competencies include : Ability to think differently and challenge the norm; must be able to see and understand the overall enterprise business strategy but also maintain focus on business or geographic specific requirements
• Strong communicator; able to articulate the value of process standardization and optimization effectively
• Should be excellent in building relationships across teams, customers, and stakeholders while establishing creditability with business partners
• Excellent leadership skills in developing people, influencing, customer centricity and change mindset
• Effective collaborator; able to build and leverage relationships while working across functional groups
• Must be self-directed, organized, and resourceful while having the confidence to make strategic decisions

POSITION REQUIREMENTS

• Bachelor's degree in related field or equivalent experience
• 10+ years of operations experience.
• 3-5+ years’ experience leading regional business initiatives.
• Good understanding of change management activities and frameworks.
• Good understanding of process optimization, six sigma and lean operations.
• Significant experience creating and delivering performance appraisals.
• Expertise generating advanced activity status and metrics reports.
• Demonstrated leadership experience on multiple large-scale projects.
• Proven experience in overseeing the direction, development, and implementation of software solutions, especially in an international / global environment.
• Working knowledge of software development and support methodologies.
• Strong Written and verbal communications
• Exceptional ability and initiative to learn and research new concepts, ideas, and technologies quickly.
• Exhibit ability to conduct research into applications.
• Exceptional systems / process orientation with demonstrated analytical thinking, organization skills and problem-solving skills.
• Knowledge of project planning and management procedures, practices, and techniques.
• Superior communication and negotiating skills to effectively review efficient improvements with all levels of key executives, division management and control / budget level managers.
• 25% travel required (domestic and international). Travel requirement may increase to approximately 50% once the program implementation phase begins.
• Work outside the standard office 7.5-hour workday may be required.
• Good project management skills and / or substantial exposure to project-based work structures

Preferred :

• Change Management Certification
• Master’s Degree in business related field
• 2+ years’ experience with enterprise business solutions
• Excellent understanding of the organization’s goals and objectives
• Good understanding of BPMN 2.0 framework
• Good understanding of the design thinking
• Experience with implementing global business processes strongly preferred

Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.

Please read the guidelines before handing in your application

All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).