Customer Value Business Analyst (f / m / d) - Inklusiver Job 🦼 🦻 🦯

E.ON is one of Europe's largest operators of energy networks and infrastructure and a provider of innovative energy solutions. Our employees are constantly working to digitise the energy world, achieve net zero and connect everyone to good energy. To achieve this, we are focusing our actions on sustainability, digitalisation and growth. We strongly believe that differences make us stronger and welcome all people into our inclusive and diverse culture.

We are looking for a Customer Value Business Analyst (f / m / d) to join our E.ON SE team as soon as possible.

Are you ready to take Customer Value Management to the next level? We're building a new team to drive Customer Value Management (CVM) across our European retail markets, and we're looking for a Customer Value Business Analyst to join us.

In this role, you'll support the translation of strategy into action. Working closely with our regional teams, you'll use data and insights to extend our customer-centric mindset, contribute to performance tracking, and support commercial decision-making.Your in-depth understanding of business processes will ensure our CVM initiatives are successful on the ground.

What you'll be doing

• Work closely with regional markets : Work with the local CVM teams, supporting alignment on priorities, interpreting market dynamics, and contributing to initiatives with measurable commercial and customer impact.
• Support CVM development : Contribute to the further development of CVM capabilities by applying a holistic customer perspective and enabling market-wide personalization strategies.
• Promote value-driven mindset : Collaborate with teams to encourage customer-value-based decision making
• Optimize business processes : Assess and challenge existing regional processes, identifying structural drivers of customer value and analyse improvement opportunities based on data driven insights.
• Track performance and impact : Support the development of key performance indicators (KPIs) that capture both commercial results and customer experience impact.
• Accelerate best practices : Foster exchange on learnings and proven approaches across regions, helping increase adoption and maximizing impact through collaboration with relevant stakeholders.

What we're looking for

What we offer you

E.ON is united in working on the most exciting issue that our generation needs to solve : climate change! With all our employees and customers, we are a global community of innovators and changemakers, all with the belief that each one of us can make a difference for our environment, for our society and for our children #WE shape the future.

To keep you motivated and healthy we are offering you the following benefits :

Do you have questions?

If you have any questions about this role, please contact : Yannik Havers, yannik.havers@eon.com .

For further information please contact Beatrice Rapp, beatrice.rapp@eon.com .

Are you already convinced that this is the next step in your career? If yes, we would be happy if you would register and apply online!

Please note that applications via email will not be considered. Please only use our online application system.

What you need to know :

Contract type : Permanent

Work Model : Hybrid

Working time : Full time; Part time

Company : E.ON SE

Function area : Corporate Development / Strategy; Customer Service

Location : Essen

Inclusion

It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.

Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.