Customer Programs Manager

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

Company: BYD Europe B.V.

Location: Germany

Customer Programs Manager is the essential link between Customer, Sales, R&D, Factory, external partners, and other related departments in the whole project phase from order to delivery. Customer Programs Manager manages multiple stakeholders and projects simultaneously, collaborating with intercontinental cross-functional teams and B2B customers. At BYD, Project and Program management team consists of a team in Shenzhen and in Europe and UK.

Main Tasks and responsibilities:

1. Programme management – manage the relationship and communication with customers, local partners, local suppliers and test agencies;
2. Visit customers in the DACH region and address the voices raised by customers and close the requests/complaints by customers;
3. Ensure that market and customer requirements are properly understood by BYD’s R&D team (this can include colleagues based in UK, EU and China), and seek to resolve or report deviations from the defined technical requirements;
4. Provide programs management update, monitor progress of project actions and resolve critical issues;
5. Identify any changes in project requirements or timing and ensure appropriate actions are assigned and communicated;
6. Other related activities and contingent assignments;
7. The role reports to the EU Customer Program Manager.

Ideal Candidate profile:

• Minimum Bachelor Degree, technical background is preferred.
• Proven track record in the transport or automotive industry; 5-year experience is a must.
• Experience in cross-cultural management, client management and conflict management, strong sense of responsibility and ownership.
• Proactive and collaborative approach to problem solving.
• Strong leadership skills and creative thinking.
• Excellent time management and organisational skills, ability to work under pressure.
• Good command of Germany and English is essential, both written and verbal.
• Able to speak, read and write in Chinese (Mandarin) is an advantage.
• Computer knowledge and proficiency, including MS Office and MS Project.
• Able to travel on a regular basis to customers in Germany, and occasional travel to BYD offices in EU, BYD Hungary factory and China.