Field Service Technician

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Skip to Main Content{"@context":"https://schema.org","@type":"JobPosting","title":"Field Service Technician","description":"Do you want to change how the world creates?\nAt Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.\nAs the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the DACH region and beyond. This is a role where you will be traveling 80% or more of the time.\nYou will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.\nWe’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.\nThe Challenge:\n\nInstallation & Customer Training (On-Site)\n\n\n\n\nEquipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.\nUser Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.\nDemonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.\n\n\n\n\nBreak-Fix & Maintenance (On-Site)\n\n\n\n\nRapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.\nPreventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.\nTroubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve \"single visit resolutions\" to minimize travel and downtime.\n\n\n\n\n Logistics & Reporting\n\n\n\n\nVisit Volume: Execute a high volume of activity.\nTravel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.\nDocumentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.\n\n\n\nYour Profile:\n\nYou are based in Frankfurt (highly preferred due to hub connectivity).\nYou are energized by travel and willing to be on the road 80%+ of the time.\nYou have a strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology.\nFluency in German and English (both C1). You can explain complex technical concepts simply and effectively in German and English. \nValid driver’s license is required.\n\nBonus Skills:\n\nFluency in French\nPassion for 3D printing and emerging technologies\nExperience in rapidly-growing startup environments\n\nOur Perks:\n\nAn inclusive, dog-friendly office with diverse and inspiring colleagues\nShares in the company (we're a double unicorn company!)\nIn-office catering 3x per week, plus daily free beverages and snacks\nMonthly mobility subsidy (incl. BVG Firmenticket & Swapfiets)\nWeekly yoga classes\nFree mental health & well-being sessions with an external partner\nLearning and development budget\nFree 3D prints\nUrban Sports Club discount\nSupplementary, opt-in German pension scheme\nFun team events\n\nWe build amazing things. Come join us!\nEven if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \nYour personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.Compensation\nWe are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.\nAt Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.The hourly base pay range for this role is:€24—€32 EUR","datePosted":"2026-07-24T04:35:13-04:00","hiringOrganization":{"@type":"Organization","name":"Formlabs","sameAs":"https://formlabs.com","logo":"https://formlabs.com/formlabs_logo.jpeg"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Berlin","addressRegion":"Germany"}}}

Department: Global Services
Location: Frankfurt, Germany

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the DACH region and beyond. This is a role where you will be traveling 80% or more of the time.

You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.

We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.

The Challenge:

• Installation & Customer Training (On-Site)
• Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems. User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance. Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.
• Break-Fix & Maintenance (On-Site)
• Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs. Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window. Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.
• Logistics & Reporting
• Visit Volume: Execute a high volume of activity. Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time. Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.

Your Profile:

• You are based in Frankfurt (highly preferred due to hub connectivity).
• You are energized by travel and willing to be on the road 80%+ of the time.
• You have a strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology.
• Fluency in German and English (both C1). You can explain complex technical concepts simply and effectively in German and English.
• Valid driver’s license is required.

Bonus Skills:

• Fluency in French
• Passion for 3D printing and emerging technologies
• Experience in rapidly-growing startup environments

Our Perks:

• An inclusive, dog-friendly office with diverse and inspiring colleagues
• Shares in the company (we're a double unicorn company!)
• In-office catering 3x per week, plus daily free beverages and snacks
• Monthly mobility subsidy (incl. BVG Firmenticket & Swapfiets)
• Weekly yoga classes
• Free mental health & well-being sessions with an external partner
• Learning and development budget
• Free 3D prints
• Urban Sports Club discount
• Supplementary, opt-in German pension scheme
• Fun team events

We build amazing things. Come join us!

Even if you don't check every box, but see yourself contributing, please apply.Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.

Compensation

We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.

At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.

The hourly base pay range for this role is:€24—€32 EUR