Service Partner Business Development Manager (m/w/d) - Region Nord / Nordwest

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below!

Your mission

As our Service Partner Business Development Manager, your goal is to drive profitable growth for Hiab’s aftermarket business through our network of indirect service partners. You will be the key driver of partner performance and the main point of contact for technical and operational excellence.

Your core focus will be:

• Growth & Revenue: Maximizing spare parts and service revenue within your region.
• Partner Development: Strengthening partner capabilities and ensuring they meet our high operating standards.
• Adoption: Expanding the use of Hiab’s service products across the network.
• Support & Collaboration: Acting as the go-to contact for partners regarding warranty processes, technical support, and training.

Key responsibilities

As a Service Partner Business Development Manager, you will take full ownership of the partner network's growth and operational excellence. Your core duties will include:

• Partner Growth & Strategy: Develop the aftermarket business by maximizing installed base utilization and identifying market gaps or growth opportunities through data-driven analysis.
• Performance Management: Set targets, monitor KPIs, and conduct regular performance reviews and audits to drive sustainable sales growth for parts and services.
• Sales & Adoption: Increase spare parts capture rates and drive the adoption of service contracts, digital products, and other service offerings across the network.
• Commercial Excellence: Manage indirect service pricing, partner discounts, and incentive structures in alignment with the Services division and pricing teams.
• Marketing & Campaigns: Propose and develop parts sales campaigns in close coordination with the e-commerce and equipment sales teams.
• Network Expansion: Optimize market coverage by identifying, evaluating, and onboarding new partners in your region.
• Standards & Compliance: Ensure all partners comply with Hiab’s brand and operating standards, equipping them to deliver consistent, high-quality service.

What we are looking for

• Education: Bachelor’s degree in Business, Marketing, Economics, or a related field.
• Experience: 3–5 years of experience in service sales within a relevant industry.
• Partner Management: Proven track record in managing and developing indirect partner relationships or channel management.
• Languages: Fluency in English and the local language (German) is required to effectively communicate with partners and global teams.
• Technical Savvy: Proficiency in SAP and modern service management systems/tools.
• Analytical Skills: Proficiency in using installed base analytics and market insights to create strategic growth plans.
• Interpersonal Excellence: Strong communication skills with the ability to build rapport and trust with partners quickly.
• Channel Optimization: Skilled in managing and optimizing partner channels to ensure high-quality service delivery.
• Commercial Acumen: Ability to drive profitable growth through value-based selling and data-driven decision-making.
• Solution-Oriented: An open-minded approach focused on providing the best solutions for our customers through close internal and external cooperation.
• Result-Driven: High level of initiative and a focus on achieving targets based on solid data.

What we offer

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Our benefits include

• A responsible position within a globally oriented organization.
• An attractive compensation package, including a bonus model and a company car for private use.
• Individual development opportunities to support your professional growth.
• Flexible working conditions, including the option for home office within the sales territory.
• Modern work equipment and a collegiate, supportive working environment.

Ready to apply?

By joining Hiab, you will work closely with leading industry professionals, developing and implementing concepts that set the standards for the world's leading provider of on-road load handling equipment, intelligent services, and smart, connected solutions.