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German-Speaking Customer Support Agent in MaltaNext Job Abroad • Berlin, BE, DE
German-Speaking Customer Support Agent in Malta

German-Speaking Customer Support Agent in Malta

Next Job Abroad • Berlin, BE, DE
Vor 30+ Tagen
Anstellungsart
  • Quick Apply
Stellenbeschreibung

Join an international iGaming company as a German-speaking Customer Support Agent and gain hands-on experience in one of Europe’s fastest-growing digital industries.

This is more than a typical customer support role — it’s an entry point into a dynamic, fast-paced environment where technology, online entertainment, and customer experience intersect. You’ll quickly gain a deep understanding of digital platforms, payments, account management, player behaviour, and cross-departmental operations.

Many careers in Fraud, Compliance, Payments, VIP, CRM, or Team Leadership start from this role.

Key Responsibilities

  • Handle customer inquiries via chat, phone, and email
  • Support customers with account questions, product or service issues, technical situations, and general inquiries
  • Document customer cases accurately and thoroughly
  • Identify patterns, recurring issues, and potential risks
  • Share market feedback and customer insights with management
  • Collaborate closely with internal teams to improve systems and processes
  • Maintain professionalism and problem-solving skills in a fast-paced environment

Requirements

  • Fluent German (spoken and written)
  • Good English skills
  • Minimum 1 year of customer support experience
  • Interest or knowledge of the gaming/digital entertainment industry
  • Comfortable working shifts, including weekdays and weekends
  • Calm under pressure with strong communication skills
  • Team-oriented and able to work in an international environment
  • Responsible, proactive, and solution-focused mindset

Benefits

Career Growth

This role provides strong internal mobility and development opportunities, allowing you to grow into areas such as:

  • Specialist or senior support roles
  • Operations
  • Compliance & risk
  • Commercial or product-related roles
  • Team leadership and management

You’ll gain valuable international work experience and transferable skills in a high-growth industry.

Benefits

  • Competitive salary
  • Comprehensive benefits package
  • International company environment
  • Supportive, team-oriented culture
  • Real responsibility from day one
  • Multiple career paths and internal mobility

If you’re German-speaking, ready to work in a fast-paced, international environment, and want a role that offers real career growth, we encourage you to apply today.

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German-Speaking Customer Support Agent in Malta • Berlin, BE, DE

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