Groups & Events Coordinator (m/f/d)

Job Description

What you’ll do

• Own and manage your Groups & Events enquiries from first contact through to execution — handling calls and emails, responding promptly and ensuring every client receives a memorable first impression of The Hoxton and Ennismore.
• Manage your own booking pipeline, from proposal creation and contract management through to rooming lists, detailing and final invoicing.
• Build strong relationships internally and externally, always keeping the guest experience at the heart of everything you do.
• Coordinate all aspects of confirmed meetings and events with operational teams, ensuring expectations are clear, documented and delivered.
• Prepare and distribute weekly function sheets and confidently present them in the weekly operations meeting.
• Conduct on-property show rounds and client planning meetings.
• Proactively build long-term client relationships, identifying opportunities for repeat business and tracking year-on-year trends.
• Oversee key administrative elements including deposits, billing, and actualising events accurately in the system.

Qualifications

What we’re looking for…

• Previous experience within hotel Groups & Events, or Reservations — you’re confident managing bookings and ready to take ownership of your own groups.
• Someone with seriously strong attention to detail who thrives on staying organised in a fast-paced environment.
• You speak German and English fluently; any other languages are a plus.
• Confident using systems such as Outlook, Excel and Word (experience with OPERA and/or Delphi is a plus).
• A natural relationship builder — you’re professional, personable and know how to build trust with both clients and internal teams.
• Calm under pressure, solutions-focused and able to juggle multiple priorities without dropping the ball.
• Not precious — we leave egos at the door and step in to support each other when it counts.
• Motivated, proactive and excited to be part of a team that works hard, collaborates openly and enjoys what they do.

Additional Information

What’s in it for you…

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
• 24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!)
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Food on us during your shift – we support you finding a fueling lunch with Pluxee Benefits Card and food vouchers.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Get in touch with experts from OpenUp to balance work and life or any other mental-wellbeing related topic.
• Enjoy lots of Discounts through our Corporate Benefits Discount webpage.
• Learn and grow with our Ennismore Learning platform and its +6.000 training opportunities
• BVG Public Transportation Ticket on us!