Senior Customer Success Manager (F/M/X)

Publication Date: Feb 19th Job Reference Number: 2026-45 Start Date: ASAP Sensitive Position: No About Deepki Founded in 2014, Deepki is the leading SaaS solution for sustainability in the real estate sector. We help commercial real estate players achieve their sustainability goals through an innovative software platform combined with expert services. Deepki’s platform enables data-driven decision-making, driving both climate impact and operational performance across real estate portfolios. Our brand is built on three core values: Trust, Care & Act , which guide our relationships, the way we operate, and the impact we seek to create. We are committed to helping our clients succeed by providing them with reliable data, engaged teams, and actionable insights — all key drivers of sustainable change. We are looking for a Senior Customer Success Manager (M/F/X) to join the CSM team , on a permanent contract based in Berlin . Missions The Senior Customer Success Manager at Deepki will take charge of manage and support our customers in the deployment of our SaaS software solution. Ensure the retention and satisfaction of the customers in your portfolio : Project management during the initial implementation phase of the customer platform Configuration of the Deepki business application according to the customer's needs Analysis of customer data and drafting of deliverables (reporting, analyses, regular client meetings, energy balances, etc.) Supporting customers in the operation and adoption of the application throughout the duration of the contract to ensure long-term customer loyalty Providing expertise as sustainability expert : Supporting our clients sustainability management, for example in the context of the application of German or European regulations and reporting (e.g. EU-Taxonomy, SFDR, CSRD, GRESB) Accompanying our clients in their decarbonization journey through analysis (CRREM) and action planning (CapEx planning) Identification and mitigation of climate risks and emerging sustainability challenges like biodiversity Supporting internal operational excellence projects for the team : Improving internal processes and the level of services provided by the team Capitalise on user and customer feedback by participating in the roadmap of product developments, user manuals and training materials used by the whole team Profile ESSENTIAL SKILLS AND COMPETENCES : Project management of multiple accounts at the same time Management of large data sets and quantitative data analysis (Excel) Understanding of SaaS solutions and basic knowledge of software engineering Fluency in german and english Sense of customer contact, ideally BtoB NICE TO HAVE SKILLS : Experience in SaaS Experience in Sustainability and climate change management Experience in the real estate industry Other languages Recruitment process: HR interview Interview with the N+1 manager : Manager ESG Consultant including a technical test Interview with the N+2 : Head of Client Delivery - Germany Your working environment: Flexibility: hybrid remote / on-site work in Berlin Regular social events: company-wide onboarding for all new Deepkies (France and International), All-Hands meetings, quarterly team meetings... International working environment 28 days off per year Employee's personal pension paid at 15% by the employer (optional) Transportation: up to €49 per month on presentation of a public transport proof and on the basis of the 2nd class fare, Lunch vouchers per every working day Summer bonus: equivalent to 2% of the annual base salary (for a full year of presence) Apple laptop, iPhone (only for client facing roles) Remote working up to three days a week (under certain conditions) Speexx language platform Learn more about Deepki: Locations: Amsterdam, Berlin, Copenhagen, London, Madrid, Milan, New York, Paris, Seattle, Sydney, Singapore, Zurich Clients: 600+ Users: 70,000+ Countries: 90+ Connectors: 7,300+ Deepki’s motto: "We say what we do & we do what we say!" Our commitment: Deepki is an equal opportunity employer. We do not discriminate based on ethnicity, religion, gender (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, national origin, non-disqualifying physical or mental disability, or any other protected characteristic under applicable law. Employment decisions are made based on qualifications, passion, merit, and business needs. We are committed to considering all reasonable accommodation requests for individuals with disabilities to ensure an accessible and inclusive work environment. Deepki: #ImpactForward