Work Student IT Service Desk Administration (allgenders)

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? Responsibilities Set up, install, and configure workstations, laptops, printers, and mobile devices Perform physical repairs or replacements of faulty hardware components Troubleshoot and resolve peripheral issues (e.g., monitors, docking stations, printers) Conduct routine maintenance and cleaning of IT equipment Serve as the first point of contact for IT-related issues via phone, email, or ticketing systems Perform remote troubleshooting using diagnostic tools and targeted questions Resolve hardware and software issues or escalate to higher support tiers Install, configure, and maintain computers, printers, phones, and other devices Assist with network connectivity problems and basic access issues Participate in IT projects like system upgrades or migrations Requirements Fluency in English and German (spoken and written) is essential. Good understanding of Windows 11, macOS, network and infrastructure concepts Basic knowledge of Active Directory, Entra ID would be a plus Prior experience with ticketing systems like FreshService is a plus. Excellent communication and problem-solving skills with a customer-first mindset. Ability to work both independently and collaboratively in a fast-paced, international environment. What we offer The contract location will be Göppingen, Germany Make an impact! Take ownership of your own projects and contribute meaningfully to international initiatives. Your passion and skills will directly support our day-to-day operations and business success. Our Working Students in Germany receive a competitive monthly salary: €1,566 for a 20-hour/week contract €1,253 for a 16-hour/week contract €1,400 for a full-time internship position Whether you're looking to gain your first professional experience through a mandatory internship or seeking exciting, flexible tasks alongside your studies - we’ve got the right opportunity for you. We also support Bachelor’s and Master’s thesis projects. You will additionally benefit from trust-based working hours that flexibly align with your academic schedule. Make yourself at home! We don't wear ties. In our casual office atmosphere, you can wear whatever you want and enjoy your breaks in one of our many lounge areas Hungry for knowledge? Our TeamViewer Library offers a wide range of industry-related books selections, and our E-Learning Center is available 24/7 We truly live and celebrate our cultural diversity! Our colleagues come from more than 80 countries and speak more than 40 languages We work hard and play harder! Look forward to our company celebrations, team events and other social gatherings No matter if you are using private or public transportation means, we offer travel subsidy to all our students Attractive workstations with modern and ergonomic equipment , fruits, soft drinks, sports offerings and many other corporate benefits wait for you! Our students are the potential employees of "tomorrow" - After your studies, you will have good chances of starting a full-time job TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.