Collection specialist

Collection specialist

Entity: Daikin Europe HQ Job Category: Finance and Accounting Location:

Oostkamp, West Flanders, BE

Job Requisition ID: 2708

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.

📍 Oostkamp, Belgium
🏢 Finance Department
📄 Full-time

Your Impact

As Collection Specialist, you play a critical role in safeguarding cash flow and minimizing credit risk. You are not “just collecting payments” — you actively manage a portfolio of customers, detect risks early, resolve disputes efficiently and collaborate cross-functionally to protect the financial health of the business.

You operate at the intersection of Finance, Sales, Logistics and Customer Service, ensuring that outstanding receivables are managed professionally and strategically.

Your Responsibilities

Daily Operational Management

• Daily contact with customers regarding outstanding invoices, supported by a structured collection worklist

• Register customer disputes in SAP and trigger the appropriate internal resolution flow

• Initiate and follow up internal communication with Sales, Logistics and Service to resolve disputes efficiently

• Send copy invoices and customer statements upon request

• Support customers in clarifying open invoices that could not be cleared automatically

• Propose and agree on payment plans (subject to manager approval)

• Report customer refund requests (e.g. double payments)

• Ensure clean and accurate customer statements (unallocated amounts, small differences, resolved but unpaid disputes, etc.)

• Safeguard the quality of customer master data (address details, contacts, email information)

• Provide backup support for fellow Credit Controllers

Risk Management & Reporting

• Monitor aging reports and analyze payment behavior

• Identify potential credit risks and escalate to the Credit Manager

• Propose initiation of debt collection procedures or claims to the Credit Insurer

• Inform the Credit Analyst about required credit limit increases

• Actively contribute to achieving credit control KPIs and departmental targets

• Follow up on ad hoc requests from the Credit Manager

Your Profile

Education & Experience

• Bachelor’s degree in Finance, Accounting, Business Administration or equivalent

• First experience in credit control, accounts receivable, finance administration or customer service is a strong asset

• Knowledge of Belgian debt collection frameworks is a plus

Technical Skills

• Solid understanding of credit and collection processes

• Basic accounting knowledge (reconciliations, financial transactions, account statements)

• Experience with ERP systems, preferably SAP is a plus

• Strong analytical mindset with the ability to detect payment trends and risks

Communication Skills

• Confident and professional communicator in Dutch, English and French

• Able to negotiate firmly yet respectfully

• Skilled at managing objections and de-escalating tense situations

• Clear and structured in written communication

Personal Competencies

• Persistent and resilient in follow-up

• Highly organized and able to manage multiple accounts and deadlines

• Detail-oriented and structured

• Autonomous, proactive and solution-driven

• Team-oriented with a collaborative mindset

• High level of integrity and discretion

Why Join Daikin Europe?

• Work from our European HQ in Oostkamp within an international environment

• Take ownership in a role with real financial impact

• Develop expertise in credit risk management within a structured multinational context

• Grow professionally in a stable, innovative and forward-looking organization

• Competitive salary package with attractive benefits