Customer Operations Executive (f/m/d)

Customer Operations Executive

Department: Customer Operations | Location: Munich
Reports to: Customer Operations Manager

We’re Pentland Brands; a dynamic, global family business, and proud owners and licensees of many iconic active and footwear brands. With a community of over 1,300 team members worldwide, we embrace diversity and inclusion, and champion growth and development. Our success is built on teamwork, courage, innovation, and an unwavering commitment to excellence.
WHAT’S THE MISSION FOR THIS ROLE?
The Customer Operations Executive ensures excellent customer service and smooth operational delivery by managing customer orders, stock allocation, logistics processes and key account communication. The role exists to support customers end-to-end, resolve operational issues efficiently, and uphold Pentland’s standards of consumer focus, accuracy and continuous improvement.
WHAT DOES THIS ROLE DO?
As our Customer Operations Executive you will be responsible for:
Account Ownership & Customer Engagement
Represent and manage an assigned customer base, ensuring alignment with customer and commercial needs.
Build strong relationships with key partners and internal stakeholders.

Order Management & Fulfilment
Oversee order placement, order book management, in-season order fulfilment and delivery execution.
Ensure OTIF performance by identifying risks early and driving corrective action.

Stock Allocation & Logistics
Manage stock allocation, logistics, distribution requirements and export compliance (documentation, processes).
Collaborate with Asia merchandising and shipping teams where direct-delivery export is required.Order Management & Fulfilment

Customer Communication & Reporting
Provide timely updates on order status, risks, supply timelines and required changes.
Maintain accurate records of returns, credits, debits and customer adjustments.

Issue Resolution & Process Improvement
Use exception reporting to manage the order book and streamline operational processes.
Identify operational issues impacting OTIF and propose solutions.

Systems & Data Management
Produce regular data analysis using SAP, Salesforce, Pentland Connect and internal reports.
Maintain data accuracy across systems and ensure operational compliance.

Administrative Operations
Process cancellations, credits, debits, non-faulty returns, VAS requirements and DC instructions.
Support the administration of order-related business processes.

Team & Ways of Working Contribution
Contribute to Customer Ops annual Game Plan activity.
Engage in continuous personal development and support best-practice sharing across the team.

WHAT DO I BRING TO THE ROLE?
To stand out in this role, you should have the following skills and experience:
Excellent communication skills with a range of stakeholders.
Key operational function experience
Reporting and analytical skills.
Experience in a customer focused role.
Experience in administrative duties to raise cancellations, credits, debits, invoicing, and orders.
Stock management and orderbook management skills.
Experience of interpreting large amounts of data and confidence in reporting procedures.
Previous customer service/key account sales support experience and/or sales environment, preferable international exposure.
Knowledge of export procedures and documentation is preferable.
Language preferable in need of specific roles - German speaker primary/ English secondary.
High attention to detail.
Working knowledge of SAP or similar systems knowledge is advantageous.
Ability to work to deadlines

We want you to live our company principles, bringing a strong consumer focus, while always looking for ways to improve and grow in your role. Take ownership of your work and be proactive in solving problems whilst communicating openly and treating everyone with respect and kindness. And, of course, let your creativity shine by bringing your unique style and individuality to the Pentland Brands Team.
WHAT’S IN IT FOR ME?
Flexible working hours
attractive remuneration package
Competitive salary + discretionary bonus
27 days holidays
generous employer-financed company pension scheme
comprehensive group accident insurance

As an equal opportunity employer, we’re committed to fostering diversity and creating an inclusive culture across our business, stores, and office environment.
If this sounds like the perfect role, please apply and we’ll be in touch soon.
Please sent your application to Janina Hinderer: janina.hinderer@pentland.com