Repair Service Coordinator (F/M/D)

OUR VISION

When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.

That’s what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better.

THE OPPORTUNITY

Would you like to play a key role in our Customer Service offering?

Taking ownership of coordinating repair and maintenance services for our Mobile Mapping Devices with our international customers and resellers, you will be the bond between technical experts and business operations at NavVis. As Service Coordinator within the Customer Experience department, you will work with our Service Engineers and our production and business teams to provide the best possible experience for our clients.

HOW YOU WILL MAKE AN IMPACT

• You will be at the forefront of customer communication via email, phone, and our Customer Service Portal
• You will be actively involved in processing international customer requests, including scheduling services, cost estimation and progress tracking
• You will run simple remote checks of devices and coordinate escalation of technically more complex problems to Service, Quality and Production Engineers.
• You will also have the responsibility of preparing quotes, receiving customer orders, and triggering invoicing within our CRM/ERP system
• In close collaboration with our Logistics team, you will coordinate international shipments to our customers, as well as the restocking of spare parts in our local offices globally
• You will take ownership of maintaining and leveraging data, assets and entitlements of customer accounts related to post-sales services

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in coordinating services for hardware products will allow you to quickly understand the ins and outs of what our customers require
• Remarkable communication and organizational skills will make you a trusted advisor to our customers and be the customer advocate toward all internal teams
• Business-level English skills are a requirement for working not only with our customers globally (USA, EU and APJ) but also internally, as English is our official language of communication

What would be even better?

• Commercial training in order management or delivery, or expertise in working with ERP or CRM systems can speed your onboarding up for the day-to-day business

HOW WE WILL KNOW WE ARE A PERFECT MATCH

Your recruiting partner for this role is Stavroula (she/her). You can expect to go through a screening call, and up to three rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.

HOW WE WILL KEEP YOU SMILING

• It's important to take a break from work! We offer 30 days of paid time off per year
• We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
• We offer full visa and relocation support for international candidates
• An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility
• A competitive compensation package that values the skills and experience you bring
• Up to 4000 EUR employee referral bonus
• Financial support for local language classes to help you in your journey of integrating into the culture!

ABOUT US

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.

More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.

You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.

Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes!

How you will grow with us

• Flat hierarchy with an open feedback culture, including 360° developmental feedback aimed at holistic professional development
• Access to a learning & developmental platform with trainings tailored to your needs on a broad range of topics
• With a keen desire to invest in your personal growth, we offer clear career development paths and internal mobility opportunities

We derive our strength from our diversity.

NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.

Together with you, we build NavVis!

If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.