CRM Manager HF

Your mission

We are seeking a highly skilled and strategic CRM Manager to lead the improvement of existing relationship management strategies. You will play a key role in enhancing customer engagement driving retention and maximizing the lifetime value of customers. This role requires a mix of analytical creative and technical expertise to manage CRM systems and provide actionable insights.

Your key responsibilies are :

• CRM strategy development : design and implement strategies to retain and engage customers while defining KPIs to measure and optimize the success of CRM initiatives;
• Data management : oversee the management and segmentation of customer data to ensure accuracy compliance with GDPR regulations and actionable insights from analytics;
• Communication management : plan execute and optimize multichannel communication campaigns while developing personalized customer journeys to enhance engagement;
• Technology and tools : manage CRM platforms collaborate with IT or vendors for updates and integrations and evaluate new technologies to improve CRM capabilities;
• Collaboration and reporting : work closely with crossfunctional teams to align CRM strategies with business objectives while analyzing performance and preparing actionable reports for stakeholders.

Your profile

You hold a Bachelors degree in Marketing Business or a related field complemented by 35 years of proven experience in a CRM or customerfocused role.

Proficient in using CRM platforms like HubSpot you bring strong analytical capabilities and handson experience with data visualization tools such as Looker Studio and Power BI.

Your excellent communication and interpersonal skills are matched by a solid understanding of customer data privacy regulations and compliance.

Fluency in English both written and verbal is essential while proficiency in German and French is considered a valuable asset.

Key Skills

Junit,Customer Service,Freelancing,Industrial Safety,ACCA,Arbitration

Employment Type : Full Time

Vacancy : 1