Senior Freight Coordinator

Senior Freight Coordinator

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Position Summary:

The Freight Coordinator plays a key role in directing and coordinating outbound freight activities within Nespresso’s Transportation Operations. This position partners closely with 3PL providers, transportation carriers, and cross‑functional teams across the organization to ensure service excellence and achieve company goals.

In this role, you will manage day‑to‑day transportation operations, including shipment coordination, reporting, and performance analysis. You will cultivate strong external relationships with logistics and distribution partners, as well as small‑parcel and freight carriers. Internally, you will collaborate with Sales, Quality, Marketing, and other teams to support a seamless and effective transportation process.

Key Responsibilities:

• Outbound Coordination:
  • Facilitate effective communication between various stakeholders, including DC/Logistics, BTQ/Retail Operations, B2B Team, and carriers.
  • Monitor, track, and communicate the progress of shipments to ensure efficient and timely updates.
  • Manage pick-up ETA, delivery updates, and POD requests.
  • Coordinate with carriers for timely and accurate information exchange.
  • Serve as point of escalation and drive issue resolution for freight and small parcel shipments (i.e. pickup miss, driver delay, late delivery).
  • Identify the root cause when targets are not met and implement solutions with cross-functional teams.
  • Arrange FTL/LTL pick-up's for Distribution Center Replenishments and/or miscellaneous freight requests.
  • Manage our Boutique shipment network and ensure shipments are picked up and delivered on time.
  • Support the 3PLs with Transportation related requests ( pickup and delivery issues, network performance and alignment, general shipment inquiries)
  • Provide support to Supply Chain with ad hoc contribution to any projects/initiatives.
  • Manage the carrier network. Must be able to draw conclusions and explain in detail network performance ( identify trends, areas where we can increase/decrease volume, and maximize carrier performance)
  • Identify, suggest, and implement process enhancements to increases efficiency in order to improve network performance, achieve operational goals, and customer satisfaction. Will require collaboration with 3PL's IS/IT team, supply chain, retail, and sales.
• Reporting & Communication:
  • Conduct meetings and reviews with relevant teams to ensure smooth operations and address any issues or concerns.
  • Troubleshoot and communicate internally to Supply Chain and externally to 3PL about planned and unplanned situations impacting operations.
  • Create, publish, and maintain various reports related to transportation and KPI performance.
  • Analyze data using tools like Power BI and Excel to generate meaningful insights and reports.
  • Ensure accuracy and completeness of data, including tracking information, costs, and in-transit updates.
  • Download and manage carrier reports for analysis and record-keeping purposes.
  • Responsible for reporting on different business unit's lane usage and costs
  • Reporting for Transportation Operational Review (Weekly/Monthly).
  • Prepare reports and analysis for performance/business reviews with carries ( Weekly/Monthly/Quarterly).
  • Extract periodic and ad hoc reports from BI platforms.
  • Update and maintain SOPs
  • Monitor performance metrics and analyzing trends to address issues and make data-driven decisions.

Experience & Education Requirements:

• Bachelor's Degree required; preferably in Supply Chain OR equivalent work experience
• 1–2 years of professional experience in Supply Chain or Logistics; experience working with 3rd‑party warehousing is strongly preferred
• 1–2 years of experience working with small‑parcel and freight carriers
• Proven ability to identify process gaps and implement improvements that elevate customer satisfaction
• Proficiency in Microsoft Word and PowerPoint, Excel (Intermediate and Advanced skills required)
• Proficient with ERP, OMS, and TMS systems
• Excellent problem‑solving abilities with strong attention to detail
• Strong verbal and written communication skills
• Power BI experience is highly beneficial
• Demonstrated integrity, strong work ethic, and professionalism
• Self‑starter with the ability to work independently
• Comfortable working under time pressure and managing competing priorities
• Strong decision‑making skills
• Outstanding collaboration and interpersonal skills
• Results‑oriented with a strong customer service mindset and effective planning/organizational skills
• Reliable, detail‑oriented, and committed to meeting deadlines
• Strong time‑management abilities

It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home. Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.