Customer Service Representative Export Polen - Parental Leave (Fixed-Term) M/F/D

Position description

Job title

Customer Service Representative Export Polen - Parental Leave (Fixed-Term) M/F/D

Contract type

Fixed-Term Contract

Job description

Motul is changing: Established as a globally respected manufacturer of high-performance and premium lubricants for cars, motorcycles, commercial vehicles and industrial applications, MOTUL is constantly reinventing itself. How can MOTUL contribute to trends in new forms of mobility? How sustainable can MOTUL's products be? How can MOTUL break new ground while making its own core competencies available as an innovative offering for completely new areas of application and markets? These questions occupy us today. Because we are already thinking about tomorrow today. Tradition since 1853 paired with innovation for everything that is yet to come.

Customer Service Representative Export Polen (m/f/d)
Parental Leave (Fixed-Term)

YOUR TASKS: CONNECTED BY PASSION!

This challenging position gives you responsibility for the end-to-end customer management within the Order-to-Cash (OTC) process, ensuring that customers receive their deliveries on time. Acting as the One Face to the Customer, you will be the central point of contact for our international/Poland customers. You will work closely with our warehouses, the sales field team and our shipping department. Other tasks include:

• acting as the primary point of contact (One Face to the Customer) for our international customer base
• full ownership of the customer relationship throughout the OTC process
• accepting, registering and monitoring orders in SAP, including billing
• managing and supporting B2B order platforms (e.g. B2B portals, TecCom) and
• providing 1st level support to customers
• updating prices and conditions in SAP
• tracking and monitoring backorders for customers
• addressing and implementing specific adjustments
• handling export orders according to currently valid export/customs regulations and customer requirements

Profile

YOUR PROFILE: QUALIFICATION MEETS PERSONALITY!

• Your service mindset ensures you always encounter our customers with a professional approach
• You stand out with flexibility, diligence and a hands-on attitude and you enjoy working with an efficient, motivated team
• You have received commercial training, e.g. as an industrial clerk (m/f/d) for wholesale and foreign trade or forwarding clerk (m/f/d)
• You are confident in handling SAP (SD module)
• You have verifiable professional experience in the customer service of a medium-sized company
• You have know-how with regard to export handling procedures
• Fluent written and spoken English and Polish needed
• German would be an advantage

INTERESTED IN JOINING US? YOU CAN LOOK FORWARD TO

• a motivating corporate culture with lean hierarchies and a congenial working atmosphere
• a modern, internationally geared working environment in our new offices in Cologne
• an intensive familiarization phase
• challenging tasks with further training opportunities geared specifically to individual needs
• flexible working hours, home-office possibilities, 30 days annual leave
• sponsored Urban Sports Club membership; fresh fruit, coffee and water always available

If you are interested in this exciting task and if you aspire to move things forward in a dynamic, future-oriented company group , then please submit your application on our career page with your full application documents, stating your expected salary and your earliest possible starting date.

Position location

Job location

Europe, Germany, Nordrhein-Westfalen

Location

Köln

Office Location

Köln - Germany

Teleworking (Homeoffice)

Hybrid (Partial)

Candidate criteria

Minimum level of education required

2- A-levels

Minimum level of experience required

2-5 years

Languages

• Polish (3- Advanced)
• English (4- Mother tongue)

Requester

Position start date

01/07/2026