Senior Technical Product Manager - (Logistics - Customer, Time & Tracking)

Job Description

We are on the lookout for a Senior Technical Product Manager to join our Seamless team in Logistics on our journey to always deliver amazing experiences.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

You will lead the development of our time estimation AI models and tracking products, which power our diverse portfolio of brands across the world. Your goal is to achieve the ambitious targets with regards to % of orders delivered ‘On time’, improve the accuracy of our vendor preparation time predictions, and provide a delightful tracking experience to our customers. All this while navigating distinct market dynamics which pose a challenge for our data science models’ accuracy, and with a focus on automation and scalability.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

• Lead the product: You will develop and maintain a clear product roadmap, prioritizing initiatives based on business value, user needs, and technological advancements. You will be responsible for driving both quarterly and long-term OKRs.

• Drive innovation and automation: You will champion the product vision from discovery to successful implementation, ensuring a focus on data-driven decision-making and impactful results.

• Leverage data: You will delve into data to identify opportunities, collaborate with your stakeholders to validate hypotheses through experimentation and continuously improve our pricing strategies.

• Collaborate & communicate effectively: You will partner closely with data scientists, analysts, engineers, and internal users to translate complex requirements into impactful product features. Alignment with stakeholders at various levels across our global brands will be key.

• Become the subject matter expert: You will be the go-to expert for all things time estimations, driving best practices and fostering a culture of continuous improvement within this critical domain.

Qualifications

• 4+ years of product management experience with a demonstrable track record of delivering complex data-driven products at large scale & achieving tangible results.

• Data fluency and experience working hand in hand with engineers, data scientists or analysts; Strong analytical mindset and a passion for digging deep into complex problems to find scalable solutions.

• Previously owned product strategy, roadmap and execution of a cross-functional team with experience in managing senior stakeholders; Proven ability to translate diverging business needs into impactful product solutions.

• Exceptional communication and senior stakeholder management skills, proven by the ability to drive alignment and shared objectives across multiple cross-functional, global teams (including data science, engineering, and diverse brand stakeholders).

• High degree of autonomy and reliability in execution, with a strong sense of ownership over long-term OKRs and the ability to transform complex challenges into clear, actionable product plans.

Nice to have

• Exposure to the last-mile delivery or e-commerce industry; Experience working with Time Estimation machine learning / data science models or products and Background or experience working as a data scientist or data analyst.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.