A Snapshot of Your Day

As a Service Manager (f/m/d), you take end-to-end ownership of service quality and operations for our AI-based orchestration platform and connected AI services delivered by a managed service provider (MSP).

You define and govern service standards, ensure SLA compliance, and drive continuous improvement of platform operations in close collaboration with our Technical Data Architect and AI / GenAI Solutions Architect.

In this role, you ensure stable, secure, and scalable operations supporting Generative AI, Agentic AI, and Retrieval-Augmented Generation (RAG) use cases.

How You’ll Make an Impact

• Own the MSP relationship, ensuring performance, SLA compliance, and effective escalation management
• Define service management processes, KPIs, and quality standards to ensure consistent service delivery
• Oversee platform operations (incident, problem, and change management) with a focus on reliability and performance
• Ensure alignment of operations with architecture, security, and data governance standards
• Act as the senior interface between business stakeholders, architects, and service providers
• Drive continuous improvement, automation, cost optimization, and the smooth transition of new features into production

What You Bring

• Degree in Computer Science, Information Technology, Engineering, or a related field.
• Extensive experience in Service Management, IT Operations, or Vendor Management in complex environments, including managing MSPs and enforcing SLAs/KPIs.
• Strong understanding of cloud platforms and architectures (preferably AWS) combined with knowledge of ML/AI and GenAI platforms.
• Hands-on knowledge of SQL and Python for analysis, monitoring, or automation.
• Experience in procurement processes, vendor governance, contract management, as well as basic knowledge of SAP (e.g., MM or FI) and ITIL frameworks.
• Excellent stakeholder management, communication, and leadership skills, with fluent English

About the Team

In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
• We also offer the opportunity to become a Siemens Energy shareholder
• We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
• The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
• In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical