Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager Data Center (Remote) • Unterschleißheim, BY, DE
Become Technical Product Manager (m/f/d) - Platform & Integration at Retarus.Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale.We serve over 40% of the companie... Mehr anzeigen
Innovo PH Engineering Services.Innovo Renewables Group and specializes in high-value technical services for utility-scale solar PV, battery energy storage systems (BESS), and grid substations.We su... Mehr anzeigen
At Databricks, we aim to inspire our customers to make informed decisions through an intuitive platform.As a PS Technical Program Manager, you lead the success of a portfolio of complex programs an... Mehr anzeigen
Wir bei Jacobs stellen uns der Herausforderung von heute, die Zukunft neu zu erfinden.Projekt Manager - Data Center (m/w/d).Standort in Würzburg oder Garching bei München.Projektprozesse und Qualit... Mehr anzeigen
Technical Project Manager (m/f/d) AI Projects.The AI Research Division of Agile Robots.Technical Project Manager (m/f/d) AI Projects.AI and robotics projects across engineering, research, and opera... Mehr anzeigen
Agile Robots SE is a high-tech startup based in Munich.Our mission is to bridge the gap between AI and robotics by developing robotic systems that offer state-of-the-art full-body force sensitivity... Mehr anzeigen
Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to optimize operations.Powered by LocusONE, an AI-d... Mehr anzeigen
Our mission at Avelios is to unlock clinical data to power seamless healthcare operations for better patient care.To do so, we have built a modular software platform that digitizes and optimizes wo... Mehr anzeigen
Seit 1948 ist die DENK PHARMA GmbH & Co.KG als Familienunternehmen in mehr als 80 Ländern tätig.Unter unserem Slogan „Quality for your Health – Made in Germany“ schaffen wir für alle Kunden mit uns... Mehr anzeigen
Bridge between tech and construction:.You actively review blueprints and technical drawings from specialist planners to ensure our IT infrastructure is seamlessly integrated right from the start.Yo... Mehr anzeigen
Robots couldn't handle soft materials.Now we're scaling it into reality, and we need the sharpest hands on talents who can make the impossible stick.At sewts, we build the intelligence that lets ro... Mehr anzeigen
At Quantum Systems, we are moving fast across engineering, production, supply chain, testing, and external partners to bring a new class of interceptor systems into scalable production.You will kee... Mehr anzeigen
At Databricks, we aim to inspire our customers to make informed decisions through an intuitive platform.As a PS Technical Program Manager, you lead the success of a portfolio of complex programs an... Mehr anzeigen
TYTAN is a young deep-tech defense start-up that develops a cost-effective counter-drone solution to protect people and critical infrastructure.We are an international team of ambitious engineers w... Mehr anzeigen
As our Project Manager for Customer Operations & Deployment, you own the journey from signed contract to system running live at the customer site.You track every milestone, keep all customers infor... Mehr anzeigen
IT-Projekt Manager (m/w/d) Remote 40% in München.Als preisgekrönte Unternehmensgruppe sind wir national und international in zukunftsweisende und spannende Projekte involviert.Sind Sie bereit, in e... Mehr anzeigen
Bei T-Systems bieten wir unseren Geschäftskunden die richtigen Systemlösungen für ihr digitales Business.Mit unserem Portfolio stellen wir sicher, dass digitale Transformation Komplexität reduziert... Mehr anzeigen
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
With pan-European defence R&D programs underway and strategic government partnerships expanding, we’re looking for a world-class Technical Project Manager to own execution at the highest level.This... Mehr anzeigen
Get AI-powered advice on this job and more exclusive features.Technical Project Manager – Aerospace Composites (m/f/d).German-speaking (C1+) Technical Project Manager.You'll work on high-pressure c... Mehr anzeigen
