Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Kelsterbach, HE, DE
Technical Operations Manager, Third-Party Data Centers.Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.E... Mehr anzeigen
Eine Agentur für Brand Experience.Uniplan wurde 1960 von Hans Brühe, Vater des heutigen Group CEO und Inhabers Christian Zimmermann, in Köln gegründet.Seither haben wir uns immer wieder neu erfunde... Mehr anzeigen
Innerhalb der Organisationseinheit Design, Engineering & Construction koordinierst du interdisziplinäre Planungsteams, stellst die Einhaltung globaler und regionaler Designstandards sicher und fung... Mehr anzeigen
As a Technical Support Manager at voize, you’ll tackle complex tech puzzles, turning challenges into “aha!” moments for our customers.You’ll lead integrations, smooth out system hiccups, and keep o... Mehr anzeigen
The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces.The CPI team is tasked with c... Mehr anzeigen
Wir verstärken unser Team bei SPIE RODIAS und suchen Dich für unseren Firmensitz in Weinheim.Beratung: Du berätst unsere Kunden und schaffst Mehrwerte auf Basis unserer digitalen und innovativen Pr... Mehr anzeigen
As a project manager (m/f/d) at Exyte, you will take the lead in delivering high‑tech data center projects from planning to handover.You’ll drive budgets, schedules, and quality targets, ensure str... Mehr anzeigen
Define project scope, objectives and deliverables that support project goals in collaboration with customers, teams, program manager, and other stakeholders.Define project charter & success criteri... Mehr anzeigen
Ensure compliance with health, safety, environmental, legal, and regulatory requirements, including monitoring subcontractors and promoting a culture of safety and responsibility to maintain an acc... Mehr anzeigen
ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity s... Mehr anzeigen
Für meinen in Europa führenden und dynamisch wachsenden Auftraggeber aus dem Groß- und Einzelhandel, ein seit 35 Jahren aktiver, mittelständischer Microsoft Dynamics NAV Endkunde, der mit rund 110 ... Mehr anzeigen
Placing Technical Experts in the Global Battery Materials Value Chain!⚡.CSG partnered with a leading company in the critical minerals refining and sustainable materials sector to identify a Technic... Mehr anzeigen
INDUSTRIA ist Spezialist für Investitionen in deutsche Immobilien und seit über 70 Jahren erfolgreich als Immobilienmanager tätig.Vergewissern Sie sich, dass Sie die für diese Stelle erforderlichen... Mehr anzeigen
Senior IT-Projekt Manager (m/w/d) Remote 40% in Frankfurt am Main.Als preisgekrönte Unternehmensgruppe sind wir national und international in zukunftsweisende und spannende Projekte involviert.Sind... Mehr anzeigen
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
Blackedge Consulting is supporting the delivery of hyperscale and colocation data centre developments across the Frankfurt region — one of Europe’s most established mission critical hubs.CAPEX proj... Mehr anzeigen
Reporting to: Director of Solution Centre.The primary responsibility of the Project Manager is the successful delivery of MAK‑SYSTEM’s advanced software solutions to clients.This role provides day‑... Mehr anzeigen
Wer wir sind Die UI Software Innovations GmbH ist eine Tochtergesellschaft der gemeinnützigen Gesellschaft zur Förderung des Forschungstransfers e.In unseren Innovations-Labs bündeln wir Know-how i... Mehr anzeigen
Are you experienced in leading software projects and enjoy working with intercultural project teams? Are you looking for an exciting opportunity to apply your existing knowledge and continuously ex... Mehr anzeigen
Innerhalb der Organisationseinheit Design, Engineering & Construction koordinierst du interdisziplinäre Planungsteams, stellst die Einhaltung globaler und regionaler Designstandards sicher und fung... Mehr anzeigen
