Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Berlin, BE, DE
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
Direct message the job poster from Pentagon Technical Services.Talent Acquisition Partner | Project Coordinator | Creative Thinker | Digital Content Enthusiast.Project Managers – Data Center Projec... Mehr anzeigen
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we’re the people who keep the cloud running.We support all AWS data c... Mehr anzeigen
Job DescriptionPackage Manager (m/f/d) Data Center Construction\ NYour Tasks\nPORR is expanding its data center activities and is seeking a Package Manager to manage a defined construction package ... Mehr anzeigen
Project Manager (m/f/d) Data Center Construction.PORR is expanding its data center activities and is seeking a Project Manager to manage day-to-day delivery of a large data center construction proj... Mehr anzeigen
Project Director (m/f/d) Data Center Construction Your Tasks PORR is expanding its data center activities and is seeking an experienced Project Director to lead the delivery of a large-scale data c... Mehr anzeigen
At JetBrains, code is our passion.Ever since we started back in 2000, we have strived to create the strongest and most effective developer tools in the world.Today, we are evolving beyond standalon... Mehr anzeigen
Design Manager (m/f/d) Data Center Construction.PORR is expanding its data center activities and is seeking a Design Manager to coordinate design delivery on a large data center construction projec... Mehr anzeigen
WHITEvoid is an art and design studio.Our work spans a wide range of innovative projects worldwide — from architecture and interior design to light installations, interactive exhibitions, and custo... Mehr anzeigen
Gestalten Sie mit uns die digitale Zukunft! Wir suchen Persönlichkeiten mit Teamgeist, die unsere Leidenschaft für den Schutz von Identitäten und Daten teilen, vorausschauend denken und gemeinsam m... Mehr anzeigen
EC2 Core Compute owns the AWS Nitro System and the general purpose EC2 instance families.The Nitro System is the purpose-built platform of dedicated hardware, a lightweight hypervisor, and a hardwa... Mehr anzeigen
Hier fördere ich das Vorantreiben und die Steuerung von Projekten auf Basis des IT-Portfolios von 50Hertz.Das macht diesen Job für mich interessant:.Hertz engagiert sich seit langem für die Energie... Mehr anzeigen
Job DescriptionProject Director (m/f/d) Data Center Construction\ NYour Tasks\nPORR is expanding its data center activities and is seeking an experienced Project Director to lead the delivery of a ... Mehr anzeigen
Senior Procurement Manager (m/f/d) Data Center Construction.PORR is expanding its data center activities and is seeking a Senior Procurement Manager to lead procurement strategy for large data cent... Mehr anzeigen
Associate Technical Project Manager (m/f/d).Preferred on-site in Berlin or Frankfurt; flexible for hybrid or remote within Europe.Accelerate your dynamic career path as an Associate Technical Proje... Mehr anzeigen
Permanent Senior Project Manager (f/m/d) – Data Center Business, Grid Technology Substations, Germany.Responsible for leading large‑scale substation projects that electrify data centers and energy ... Mehr anzeigen
Technical Project Manager Cloud - Public Sector (m/w/d).Für unser Team in der Division Public Authorities suchen wir für unseren Standort in Berlin oder München zum nächstmöglichen Zeitpunkt einen ... Mehr anzeigen
Package Manager (m/f/d) Data Center Construction Your Tasks PORR is expanding its data center activities and is seeking a Package Manager to manage a defined construction package on a large data ce... Mehr anzeigen
In this role, you will responsible for the planning and delivery of Community Feedback initiatives including new customer facing features, while driving operational excellence and software developm... Mehr anzeigen
Job DescriptionDesign Manager (m/f/d) Data Center Construction\ NYour Tasks\nPORR is expanding its data center activities and is seeking a Design Manager to coordinate design delivery on a large da... Mehr anzeigen
