Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Böblingen, BW, DE
Exentec delivers critical environments for some of the world’s most demanding industries, combining decades of experience with precision engineering and proven execution.From concept through to com... Mehr anzeigen
Terminplanung und -steuerung sowie die Vor- und Nachbereitung sowie ergebnisorientierte Moderation.Operative Projektsteuerung, Organisation und Tasktracking.Aufgaben im Front Office wie Erstkontakt... Mehr anzeigen
Advantest - We enable tomorrowʻs technology.IoT, 5G and Artificial Intelligence.More than half of all the microchips produced worldwide first pass through our hands.As the... Mehr anzeigen
Innomotics is an industry-leading supplier of motors and large drive systems.With a trusted legacy of more than 150 years of engineering expertise, our products power all of the world’s most essent... Mehr anzeigen
Bei T-Systems bieten wir unseren Geschäftskunden die richtigen Systemlösungen für ihr digitales Business.Mit unserem Portfolio stellen wir sicher, dass digitale Transformation Komplexität reduziert... Mehr anzeigen
IoT, 5G and Artificial Intelligence.More than half of all the microchips produced worldwide first pass through our hands.As the global market leader of automated test systems in the semiconductor i... Mehr anzeigen
Für meinen führenden und dynamisch wachsenden Auftraggeber, ein seit 5 Jahren aktiver, mittelständischer Microsoft Dynamics NAV Endkunde, der mit rund 250 Mitarbeitern in der Engineering-Branche/Ma... Mehr anzeigen
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization.Our ~16,800... Mehr anzeigen
You’ll be the fifth senior PM seat at Thorit, the named delivery owner for 4 to 6 concurrent enterprise HubSpot programs (€100k+ each).The role is genuinely accountable: you own project P&L, you ru... Mehr anzeigen
Software Project Manager (m/f/d).Advantest Europe GmbH – Böblingen.Lead software projects delivering solutions for customers and contract manufacturers.Coordinate external developer teams across au... Mehr anzeigen
IoT, 5G and Artificial Intelligence.More than half of all the microchips produced worldwide first pass through our hands.As the global market leader of automated test systems in the semiconductor i... Mehr anzeigen
Project Manager ASIC Design (m/f/d) – Böblingen – Advantest Europe GmbH.Responsibility for variants of large complex Digital ASIC projects from design start to manufacturing including package desig... Mehr anzeigen
At one of our renowned clients in Böblingen we are offering an exciting career opportunity as part of a temporary employment arrangement (Arbeitnehmerüberlassung) with the option for permanent plac... Mehr anzeigen
Scientific Project Manager (f/m/d, E 13 TV-L, 100%).Faculty of Science, German Human Genome-Phenome Archive (GHGA).As part of the national research data infrastructure initiative German Human Genom... Mehr anzeigen
The Project Manager (m/f/d) is responsible for leading new and existing projects while ensuring alignment with business objectives and project goals.This role oversees stakeholder relationships, bu... Mehr anzeigen
Technical Project Manager – Humanoid Robotics (m/f/d).Synapticon builds the motion control and actuator technology at the core of next-generation humanoid robots.Our ACTILINK actuator series and Po... Mehr anzeigen
You’ll be the fifth senior PM seat at Thorit, the named delivery owner for 4 to 6 concurrent enterprise HubSpot programs (€100k+ each).The role is genuinely accountable: you own project P&L, you ru... Mehr anzeigen
We are looking for an Application Engineer – Technical Center of Competence (TCC) to join our team at Innomotics.Innomotics is an industry‑leading supplier of motors and large drive systems.With a ... Mehr anzeigen
The Cloud People is a leading Elite ServiceNow Partner, specializing in delivering innovative and scalable solutions for organizations looking to harness the power of the ServiceNow platform.Our te... Mehr anzeigen
Karrierechancen: Team Lead - Technical Center of Competence (TCC) (6617).We are looking for a Team Lead - Technical Center of Competence (TCC).The Industry-Leader of Motors and Drives.Innomotics is... Mehr anzeigen
