Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Mainhausen, HE, DE
DATA4 creates Smart & Scalable digital facilities for our customers.Our network of highly connected, resilient and sustainable data center campuses underpins our customers’ digital growth in Europe... Mehr anzeigen
Powering the cars of today and tomorrow.Giving unique properties to high-end applications.Giving new life to used metals.As a global advanced materials and recycling group, we develop, produce, and... Mehr anzeigen
Werde ein Bit of Littlebit als Account Manager B2C (m/w/d) an unserem Standort in Alzenau WIR.IT-Distributor, IT-Dienstleister und PC-Produzent (axxiv und Joule Performance).Im Grosshandel mit Spei... Mehr anzeigen
Werde ein Bit of Littlebit als Product Manager Joule Performance (m/w/d) an unserem Standort in Alzenau.IT-Distributor, IT-Dienstleister und PC-Produzent (Joule Performance).Im Großhandel mit Speic... Mehr anzeigen
Sie wollen beruflich neu durchstarten? Dann kommen Sie zu uns auf die Überholspur – bei einem der führenden Hersteller für magnetische Werkstoffe! Die VACUUMSCHMELZE (VAC) zählt mit ihren fast 4.M... Mehr anzeigen
Werde ein Bit of Littlebit als Team Lead Technical Service Germany (m/w/d) in Vollzeit an unserem Standort in Alzenau.IT-Distributor, IT-Dienstleister und PC-Produzent (Joule Performance).Im Grossh... Mehr anzeigen
Kunden zählt die EPG zu den international führenden Anbietern einer umfassenden Supply Chain Execution Suite (EPG ONE) und bietet WMS-, WCS-, WFM-, TMS- und Voice-Lösungen zur Optimierung von Logis... Mehr anzeigen
Amazon Web Services (AWS) is looking for a highly motivated, customer-obsessed professional to provide hands-on support to our Data Center Infrastructure Operations team across FRA Cluster as Data ... Mehr anzeigen
Du steuerst Kundenprojekte an der Schnittstelle zwischen Kunde und Technik und sorgst dafür, dass unsere Energy-/IoT-Lösungen strukturiert eingeführt, sauber begleitet und erfolgreich in den Betrie... Mehr anzeigen
Werde ein Bit of Littlebit als Product Manager Joule Performance (m/w/d) an unserem Standort in Alzenau.IT-Distributor, IT-Dienstleister und PC-Produzent (Joule Performance).Im Großhandel mit Speic... Mehr anzeigen
Werde ein Bit of Littlebit als Project Manager B2B Marketing (m/w/d) in Vollzeit an unserem Standort in Alzenau.IT-Distributor, IT-Dienstleister und PC-Produzent (Joule Performance).Im Grosshandel ... Mehr anzeigen
Legrand ist seit über 30 Jahren der globale Experte bei der Erbringung von Produkt- sowie Serviceleistungen im Bereich für leistungsstarke Lösungen für Rechenzentren, Industrie und Infrastruktur.Wi... Mehr anzeigen
Germany - Hanau Corporate Research & Development Research, Development & Innovation.Powering the cars of today and tomorrow.Giving unique properties to high-end applications.Giving new life to used... Mehr anzeigen
Wer steckt hinter dem Franklin Institute of Applied Sciences?.Wir erkennen Talente und schaffen für Menschen mit den unterschiedlichsten Hintergründen die Möglichkeit, eine stabile, sichere und erf... Mehr anzeigen
KG, sind ein renommiertes Unternehmen im Bereich IT & Internet und bieten individuelle und innovative Lösungen für unsere Kunden und Partner.Mit unserem breiten Spektrum an IT-Lösungen auf technolo... Mehr anzeigen
Vibe with us - more than 700 colleagues across Europe are looking forward to meet you! We are one of the leading mobility service providers in Europe and enable our customers in over 40 countries t... Mehr anzeigen
Werde ein Bit of Littlebit als.Product Manager Peripherals (m/w/d).Bewerben Sie sich ganz einfach auf diese Stelle Scrollen Sie nach unten und klicken Sie auf Bewerben, um für diese Stelle berücksi... Mehr anzeigen
Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always be one ... Mehr anzeigen
Aufgaben Deine Mission beim Studienkreis: Kindern und Jugendlichen helfen, ihr schulisches Potenzial voll auszuschöpfen und erfolgreich ins Leben zu starten.In deiner Rolle gestaltest du aktiv mit:... Mehr anzeigen
Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always be one ... Mehr anzeigen
