Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager Data Center (Remote) • Aachen, NW, DE
Bei uns bist du ein führender Teil eines interdisziplinären Teams, das Entscheidungsträger:innen und weitere Stakeholder:innen im Public Sector technologisch und organisatorisch berät.Ziel ist es, ... Mehr anzeigen
Wir sind ein mittelständisches Familienunternehmen und einer der weltweit führenden Anbieter von Produkten für Aquaristik, Terraristik und Gartenteich.Nach der Gründung im Jahr 1970 als Zwei-Person... Mehr anzeigen
Herzogenrath, Deutschland // Customer Service // With Professional Experience.Fordere bei AIXTRON die Zukunft heraus.Challenge the impossible - are you ready?.Bei AIXTRON, dem führenden Anbieter vo... Mehr anzeigen
Professional | Permanent | Full- / Part-time | On-Site.Manufacturing & Global Operations.If you’re a dynamic person with a positive mindset, you’ll fit in well here.It’s an international team with ... Mehr anzeigen
Die Premium-Chocolade von Lindt steht weltweit für besonderen Genuss und höchste Qualität.Verantwortung für die Einführung unseres PLM‑Systems Devex im Rahmen der ERP‑Transformation und Begleitung ... Mehr anzeigen
Project Manager PLM Devex (m/w/d)Applyremote type: Hybridlocations: Aachen, Germanytime type: Full timeposted on: Posted Todayjob requisition id: JR Die Premium-Chocolade von Lindt steht ... Mehr anzeigen
As a project manager, you are the interface between our developers, sales and our customers.You will be responsible for the planning, coordination and implementation of digital products - from web ... Mehr anzeigen
At Johnson & Johnson, we believe health is everything.Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments a... Mehr anzeigen
Wir gehören zu den Top-Adressen in der IT-Welt und fokussieren uns auf die Optimierung der Kerngeschäftsprozesse unserer Kunden.Durch den smarten Einsatz maßgeschneiderter IT-Lösungen unterstützen ... Mehr anzeigen
Die Premium-Chocolade von Lindt steht weltweit für besonderen Genuss und höchste Qualität.Du verantwortest die Einführung unseres PLM‑Systems Devex im Rahmen der ERP‑Transformation und begleitest d... Mehr anzeigen
Are you passionate about agile project management in a dynamic market environment? Do you thrive in a harmonious team with highly skilled colleagues? Welcome to aixigo!.Your responsibilities includ... Mehr anzeigen
Manager Testing, Heart Recovery – Aachen.Location: Aachen, North Rhine-Westphalia, Germany.Job Category: People Leader (Quality).The role focuses on managing and organizing all testing activities a... Mehr anzeigen
Operations is at the heart of everything Amazon does, and reliability is one of the ways we optimise our processes.The Amazon Reliability Maintenance and Engineering team keeps all our equipment in... Mehr anzeigen
Agile project management with changing market requirements awakens a curiosity in you? Do you want to implement projects in a harmonious team with highly competent colleagues?.Your tasks include cl... Mehr anzeigen
Sie sind ein wichtiger Teil unserer Zukunft.Hoffentlich sind wir auch ein Teil Ihrer Zukunft! Bei B.Braun schützen und verbessern wir die Gesundheit der Menschen weltweit.Sie unterstützen diese Vis... Mehr anzeigen
Aus Europa, für Europa – wir entwickeln Europas Business-KI.Bei amber entwickeln wir eine Business-KI-Plattform.Unsere Mission ist es, Unternehmenswissen zugänglich, nutzbar und sicher zu machen – ... Mehr anzeigen
Wenn du schon mal eine CAD-Zeichnung gesehen hast und dachtest: „Da steckt doch mehr drin als nur Linien und Maße“, dann wirst du dich bei uns schnell zu Hause fühlen.Denn genau das glauben wir auc... Mehr anzeigen
Kunden zählt die EPG zu den international führenden Anbietern einer umfassenden Supply Chain Execution Suite (EPG ONE) und bietet WMS-, WCS-, WFM-, TMS- und Voice-Lösungen zur Optimierung von Logis... Mehr anzeigen
