Process Performance Manager (f/m/x)

Join our team in Bonn for a full-time, unlimited position starting as soon as possible as

Process Performance Manager (f/m/x)

SHAPE+ is a cross-divisional, innovative, and user-centric Finance Systems Transformation program that brings together various DHL divisions and functions. By focusing on standardization, harmonization, and automation of processes, we act as ONE to shape the future of Finance. We are committed to creating a future-proof working environment for our employees – flexible, highly automated and with a cutting-edge user experience - by consolidating our diverse accounting systems into ONE SAP 4/HANA solution.

As Process Performance Manager, you are supporting performance measurement, process optimization initiatives, service performance reviews and improvements to the program tool stack.

You will be part of the process design team in the SHAPE+ Program, working together with the Cross-Divisional Process Owners, divisional process experts, the SHAPE+ community and external partners. You will support the worldwide rollout of the program and the operational requirements of the entities already operating on the platform.

Your Tasks

• Contribute to process improvement initiatives
  • Analyze efficiency and quality improvement potentials and design solutions
  • Drive alignment with other process towers and divisional stakeholders
  • Deploy improvements to operational entities, communicate changes and train users
• Support regular Service Performance Review meetings by reporting operational performance, support needs, continuous improvement and by tracking follow-ups
• Support the move of our program tooling from Jira/Confluence to the SAP integrated toolchain (Signavio/LeanIX/Cloud ALM) and deploy AI-based tool improvements
• Design and deliver reporting cockpits based on SAP Business Data Cloud
• Ensure project delivery by managing cutover plans, tracking and updating tasks, ensuring test execution and reporting progress

Your Profile

• Experience (5+ years) in Finance, ideally in ERP deployment, process governance or performance management in an SAP environment
• Proven ability to execute – responsibility for improvement initiatives, management of (sub-) projects, execution of deployment/cutover activities
• Solid process modelling skills (ideally SAP Signavio/BPMN 2.0)
• Experience with Jira/Confluence and/or SAP Signavio, LeanIX, Cloud ALM. Knowledge of SAP BDC is a plus.
• Strong conceptual design & analytical skills
• Good communication, interpersonal and presentation skills with high level of enthusiasm and ability to work under pressure
• Fluent English skills, German would be beneficial

Your Benefits

• Amazing chance to be part of one of the biggest Finance transformations in the market
• Unique opportunity to design cross-divisional Finance processes and establish a new SAP S/4HANA ERP platform right from the beginning, to manage a global template and conduct a global deployment
• Exposure to Finance colleagues from multiple divisions and countries
• Fast-paced learning and development opportunities driven by best practices and state-of the art solutions
• Competitive compensation package with 20% variable part
• Company pension plans and other forms of retirement provision
• Salary conversion for environmentally-friendly commuting, leasing of company bicycle or lease of electric company car. Alternatively conventional vehicles available, too
• Flexible working arrangements, such as part-time options or remote work possibilities
• Health and well-being initiatives, such as sabbaticals or measures to promote a healthy work-life balance incl. health management initiatives, including preventive check-ups, sports activities
• Work-family balance by offering company day care facilities in Bonn and cooperation with pme Familienservice, offering services such as childcare during school holidays
• Opportunities for further education and development, such as training / mentoring programs, workshops, or support for professional growth. Fast-paced development opportunities driven by best practices and cutting-edge solutions, keeping up with the latest trends and technologies
• Collaborate with executives and senior management in the global finance community, contributing to strategic decision-making processes and become a game changer in the largest Finance transformation in the industry
• Emphasis on respect and results and the opportunity to make a positive impact, such as through corporate social responsibility initiatives or involvement in charitable projects, Go Teach, Go Help, Global Volunteer Day, taking part in team-building activities or company event, such as summer party, Bonn Marathon etc.
• Subsidized Germany-wide public transportation ticket and various employee discounts and offers from external providers

Your contact

For further information on the job posting, Robert Schmaltz, Head of Process Standards and Governance will be happy to answer your questions. Please contact robert.schmaltz@dpdhl.com.

We are looking forward to your application.

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