Senior CS Data Analyst

About Shine Shine is the financial copilot for entrepreneurs and small business owners. Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin. Part of something bigger Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants. Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe. We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium. Your hiring experience matters Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive. If this sounds like somewhere you want to grow, we'd love to hear from you. The Data team at Shine Our Data team is organised into three complementary pillars: Data Engineering, Analytics Engineering, and Product/Revenue Analytics. This structure ensures you spend less time fixing broken pipelines and more time uncovering high-value insights. The CS Analytics function sits at the intersection of customer intelligence and operational excellence, as part of the Revenue Analytics team. We are now looking for a Senior CS Data Analyst to serve as the strategic analytics partner for the entire Customer Success organisation, across all countries and products in Europe. Your role as a Senior CS Data Analyst What's in it for you? Real Operational Impact: Your work will directly shape how CS teams are staffed, managed, and measured, with visibility at the senior leadership level across the organisation. End-to-End Customer Intelligence: From LTV modelling to CRM deep-dives, you will own the analytical narrative on customer behaviour across the full lifecycle. Senior Stakeholder Influence: You will translate complex data into clear strategic recommendations for CS leadership and connect CS insights with Product and Marketing counterparts. A Mature Stack: Work with a best-in-class modern data stack including Snowflake, dbt, Python, and Omni, supported by a dedicated Analytics Engineering team. A hybrid work policy: Enjoy a balanced mix of remote work and office collaboration. Modern, centrally located offices: Work from modern office spaces in prime city locations. An international environment: Join a diverse team with colleagues from across the globe. Mobility across locations: Opportunity to work from our offices in Copenhagen, Paris, Amsterdam, or Berlin. Your responsibilities will include: KPI Definition & Governance: Establish, define, and maintain the core KPI framework for the CS organisation, including CSAT, CES, LTV, and team utilisation metrics, ensuring consistency across markets and platforms. Workforce & Capacity Forecasting: Build and maintain forecasting models to support workforce management and operational planning for CS teams across Europe. CRM Analytics: Own and manage CRM platforms from an analytics perspective, conducting deep-dive analyses on customer behaviour, lifecycle patterns, and churn signals based on CRM inputs. Steering Dashboards: Design and deliver actionable dashboards for CS Management, enabling data-driven decisions on team performance and customer outcomes. Cross-functional Connectivity: Bridge CS insights with Product and Marketing analytics, ensuring a unified view of the customer across the organisation. Data Modeling & Collection: Build robust, scalable data models using SQL and dbt to support recurring and ad-hoc analytical needs. Project & Stakeholder Management: Lead analytical projects end-to-end, managing timelines, priorities, and senior stakeholder expectations across CS Operations and beyond. 📍 Job located in Berlin or Paris, with possibility of two remote working days per week About you Experience: 5+ years in Data Analytics, with a proven track record supporting operational or customer-facing organisations in a fast-paced environment. Technical Excellence: Expert-level SQL and solid experience with dbt (modelling, testing, and documentation). Domain Expertise: Prior experience in Customer Success, CRM analytics, or workforce planning is highly valued. Background in FinTech or SaaS is a plus. Analytical Breadth: Comfortable working across forecasting, LTV modelling, funnel analysis, and operational KPI frameworks. Communication: Ability to turn complex, ambiguous problems into clear, actionable recommendations for senior non-technical stakeholders. Language: Fluent in English; excited to work in a diverse, international setting. Equal Opportunity Employer We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law. Our recruitment process 1️⃣ Screening Call: Initial screening call with a TA-partner 2️⃣ Technical Call (60’): Discussion with Saghar (Analytics Manager) + a technical SQL assessment. 3️⃣ Case Study Presentation (60’): Evaluation of your methodology, problem-structuring, and impact mindset. 4️⃣ Logical & Personality Assessment (30–45’): Followed by meeting a few team members + Discussion with the VP of Data & Analytics regarding collaboration and strategic vision.