Senior Key Account Manager

BorgWarner PowerDrive Systems is currently looking for a dynamic and results-driven individual to join as a Key Account Manager in our Technical Center in Luxembourg or Ludwigsburg. The successful candidate will have commercial responsibility for one or more customer accounts.

Key roles:

• The Key Account Manager has overall commercial responsibility for one or more of the Account’s customers.
• Works with Engineering and Manufacturing Operations to create and implement strategies for maximizing current business and obtaining new business at the assigned OEM(s).
• Takes a leadership role in coordination of new business quotations.
• Commercial management of one or more customer accounts, managing performance metrics, implementation of pricing strategies and ensuring overall customer satisfaction.
• Represent BorgWarner to our customers in a highly professional manner
• Ensure account activities are aligned with broader customer strategies that support long term business objectives for assigned accounts
• Lead customer contract negotiations for assigned accounts to support business unit growth objectives.
• Assure compliance with commercial processes including contract review
• Adherence to sales process, process improvement and account information management

Key Account Manager Responsibilities:

• Represent the business unit in a professional, positive manner.
• Develops (with input from cross-functional teams) and deploys comprehensive customer strategies that improve the profitability and growth.
• Articulates a clear understanding of our market share, competitive position, and profitability at each assigned account.
• Works in conjunction with sales management to deploy comprehensive pricing strategies which are market driven, based on value provided the customer and competitive alternatives.
• Develops and deploys the customer interface strategy (points of contact, frequency) and builds strong rapport with key decision makers, developing coaches and sponsors as necessary.
• Develops proactive new business opportunity (NBO) plans, tracking and recording progress toward sales objectives.
• The person is responsible for driving/leading Acquisition Plan, delivering and executing the plan.
• Monitors market dynamics, including customer and competitor developments and funnels relevant information to the appropriate sales management for consolidation in our market sensing process.
• Takes ownership of total customer satisfaction, monitoring our performance on key supplier metrics and pursuing corrective action plans as appropriate.
• Develops sales forecasts for use in the LRP and monitors market trends throughout the year for use in monthly forecast adjustments.
• Complies with contract review procedures and BW commercial policies.
• Represent the business unit in a professional, positive manner.
• Provides global coordination on customer issues where required.
• Share and seek information outside of his/her BU.
• Contact person towards customer and sole contact person towards customer for commercial issues and requirements
• Together with Program Manager, leading a cross-functional team of BorgWarner sub-departments (Quality, Logistics, Engineering, etc.) which all have their respective contacts within the customer organization.
• Contact with other BorgWarner business units and functions
• Representative at exhibitions, marketing events and fairs

Must have demonstrable experience in all of the areas below:

• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of MS Office (MS Powerpoint in particular)
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• An ability to deliver projects and answer inquiries in a timely manner
• Business/ Commercial acumen with a problem-solving attitude
• Proven negotiation experience
• Ability to think strategically
• Proven experience of managing people

Travel

• Travel will be expected to fulfil the role in order to manage nominated customer accounts.

Personal attributes

• Structured individual with good problem-solving skills
• Excellent communication skills and able to deal with all levels of the organization and customers
• Confident, thoughtful and able to articulate their ideas to both technical and non-technical team members
• Enthusiastic, flexible and keen approach to learning, etc.
• Ability to work well under pressure and prioritize work accordingly
• Must able to work alone with minimum guidance, but also be able to operate effectively as part of a team.

Minimum qualifications required

• Bachelor’s Degree (Hons)- preferable or equivalent professional qualification and experience

Language Requirements

• Fluent in English and German ; French required.

Relevant professional experience:

• You must have relevant professional experience post-graduation
• Experience may preferably be gained in the automotive, OEM or Tier 1 background