Lead Product Designer - AirHelp Mobile App

The AirHelp mobile app is a travel companion that helps users track their flights in real time, stay informed about disruptions, and take action instantly when something happens. From live flight tracking and smart notifications to seamless claim submission and status tracking, the app removes the complexity from air travel and passenger rights - https://www.airhelp.co.uk/app/ We’re evolving the app into a proactive, intelligent travel assistant - one that not only reacts to disruptions, but anticipates them, guides users in real time, and becomes a product people rely on every time they travel.

With nearly one million downloads in under eight months and strong engagement beyond projections, we’ve validated the need. Now the challenge is to turn this into a category-defining mobile experience.

We’re looking for a Lead Product Designer to own this journey - defining how the product works, how it evolves, and how it delivers meaningful value to millions of travellers. You’ll work closely with product and engineering tribes to define problems, form hypotheses, build and test solutions, and continuously improve the product based on real user behavior. You will lead mobile design while helping the team operate with more speed, clarity, and impact.

This role is based in one of our offices: Barcelona, Berlin, Kraków, Warszawa or Gdańsk. We work in a hybrid setup.

What You’ll Drive:

• Own AirHelp mobile app product design end-to-end, from problem definition through shipped outcomes and iteration.
• Operate with a hypothesis-driven mindset. Frame problems clearly, align quickly, and move fast into testing and learning.
• Prototype early using AI tools (Cursor, Claude), building real flows instead of static mocks. Treat prototypes as the starting point for production.
• Validate through real usage. Talk to users, run quick tests, and use data to continuously adjust direction.
• Translate validated ideas into production-ready design, with strong attention to clarity, edge cases, and system alignment.
• Balance speed and craft. Move quickly to explore, then refine in Figma to deliver polished, scalable solutions.
• Own both day-to-day improvements and larger strategic initiatives, balancing priorities based on evolving business needs.
• Contribute to product strategy by identifying opportunities and leading initiatives from concept to execution..
• Raise the bar for design through systems thinking, knowledge sharing, and mentoring.

What you will deliver in your first 12 months:

• Redesign and optimize core app architecture and key flows to significantly increase engagement during the day-of-flight experience.
• Drive meaningful post-flight engagement by introducing high-value follow-ups that extend the user relationship beyond a single trip.
• Increase organic growth by making the app inherently shareable at key travel moments, turning users into distribution.
• Improve re-engagement by building habits and triggers that bring users back for their next trip, not just their current one.

What sets you apart:

• You operate at the intersection of product thinking and design leadership, bringing a clear point of view and the ability to influence direction, not just execute it.
• You’ve built and shipped mobile products end-to-end, and you understand what great mobile UX looks like from first interaction to long-term engagement. You know how to scale quality through strong design systems.
• You think like a product leader. You focus on the right problems, connect user needs with business impact, and make decisions that move the product forward, not just make it look better.
• You’re comfortable in fast-moving, ambiguous environments. You take ownership and don’t wait for perfect clarity - you create it.
• You work fast and pragmatically. You use tools like AI to explore ideas, validate directions, and accelerate your workflow. You know when to go deep in Figma and when to move on.
• You’re an exceptional communicator. You align teams, influence stakeholders, and articulate product thinking in a way that drives decisions and builds trust.
• You collaborate closely with engineers - including distributed or external teams - and understand what it takes to turn ideas into production-ready solutions.
• You have a high bar for quality, but also strong judgment. You know when to refine and when to ship.
• You’re fluent in business English

Why AirHelp?

• Culture of Autonomy: No micromanagement, no politics. Just builders building.
• Growth Investment: Personal development plans, internal workshops, mentorship, and language classes.
• Culture That Cares: Team events, supportive peers, and a mission you can feel proud of.
• Flexible Benefits: Choose between gym pass, personal development, childcare, transport, or travel subsidies.
• Global Workstyle: Work from anywhere for up to 2 weeks/year, because we know the best ideas come from seeing the world.

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA.

And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals.

Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!