Bachelor Thesis Automated Creation of Knowledge Articles & Video Tutorials from Support Tickets

Bachelor Thesis Automated Creation of Knowledge Articles & Video Tutorials from Support Tickets using AI in Mobile Hydraulics

Robert-Bosch-Straße 2, 71701 Schwieberdingen, Germany

Full-time

Bosch Rexroth AG

Company Description

At Bosch Rexroth, everything revolves around movement and the success of our customers. With our networked drive and control technologies as well as digital solutions, their machines and systems work efficiently, safely and powerfully. We offer components, system solutions and services for mobile and industrial applications as well as for factory automation. In all areas, we value the know-how and commitment of our employees and enable dynamic careers in an international environment.

Around 33,800 people in over 80 countries - and one corporate purpose: "We move industries to make our planet a better place."

Do you want to make a difference? Then we look forward to receiving your application to Bosch Rexroth AG.

Job Description

• During your Thesis you will comprehensively design and analyze the automated extraction and processing of knowledge from JSM tickets.
• Furthermore you will develop a redesigned, dynamic knowledge template for the BODAS community, suitable for both text and video content.
• In Addition you will create a functional prototype (bot or script) demonstrating the process from data extraction to populating the knowledge template.
• You will investigate the feasibility of connecting to platforms like Synthesia for the automated creation of video tutorials and, if applicable, implement this as a prototype.
• Lastly you will write your bachelor's thesis, in which you will describe the methodology, results, and the developed concept in detail.

Qualifications

• Education: Bachelor studies in the field of Computer science, Business Informatics, Software Engineering, Data Science, or comparable
• Experience and Knowledge: first practical experience in a programming language such as Python; familiarity with APIs (e.g., REST); basic understanding of Artificial Intelligence, Machine Learning, and ideally Natural Language Processing (NLP); interest in analyzing and optimizing technical processes; initial experience with tools such as Jira is a plus
• Personality and Working Practice: you work independently and in a structured manner, are highly motivated to learn about new topics, and find creative and pragmatic solutions to complex tasks; you find it easy to approach problems analytically and are enthusiastic about innovative technologies to help shape the future of automation; you are communicative and enjoy working in a team to exchange ideas and achieve goals together
• Work Routine: office attendance required
• Languages: fluent in German and English

Additional Information

Start: according to prior agreement
Duration: 6 months

Requirement for this thesis is the enrollment at university. Please attach your CV, transcript of records, examination regulations and if indicated a valid work and residence permit.

Diversity and inclusion are not just trends for us but are firmly anchored in our corporate culture. Therefore, we welcome all applications, regardless of gender, age, disability, religion, ethnic origin or sexual identity.

Need further information about the job?
Steffen Klein (Functional Department)
+49 172 8276644
Frank Ellenrieder (Functional Department)
+49 162 2638776

You can also find more information about us at www.boschrexroth.de/karriere and on our social media channels, for example Instagram.

Move with us. Win together.

#LI-DNI