Client Service Executive (F/M/X)

Description

:

For over 150 years, our dedication to being the for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.

Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.

Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security.

An exciting and meaningful role within the important and growing Wealth Management segment of Deutsche Bank Luxembourg. You will have the chance to become a trusted client service executive for high net worth and ultra-high net worth individuals. You will be part of a dynamic and highly motivated team within a diverse environment.
Your goal is to maximize client satisfaction as well as establishing credibility and trust, maintaining the highest standards of personal and professional integrity. You will be in touch with our bank-internal specialists (products, credit, risk, legal, compliance, operations) and handle complex account related queries and execution of all tasks and processes of the life cycle of a Wealth Management account.

Responsibilities:

• Provide exceptional client service to high net worth and ultra-high net worth individuals

• Partner with relationship managers from the France & Luxembourg coverage team to identify new opportunities and undertake research requests.

• Document client profiles for onboarding purposes, perform periodic client reviews in line with KYC policies and within deadlines.

• Interact with clients and their representatives during onboarding stage and KYC process and on a recurring basis for operational matters.

• Maintain close contact with clients in conjunction with the assigned relationship manager.

• Assist in preparing client meetings and provide comprehensive overview about the bank, products and services. Draft Minutes when present in client meetings.

• Provide execution services of all kinds of transaction services requirements and product application processes: payments, deposits, loans, security transactions, statements.

• Contribute to continuous process improvement initiatives to enhance client services.

Skills:

• At least 3-5 years of experience within Wealth Management / Private Banking.

• Acquired understanding of bank policies, processes and services.

• Good problem-solving skills, multitasking and attention to detail.

• Strong teamwork and organizational skills, ability to work under strict deadlines.

• Client-centric and excellent communication skills.

• Positive attitude, solution oriented and dynamic working approach.

• English and French language skills essentials, other languages are an advantage.

This is an excellent opportunity for personal and professional development within a collaborative team in an international environment and interacting with highly motivated colleagues across the globe.

The successful candidate will be asked to present a recent criminal record.

Well-being & Benefits:

• Emotionally and mentally balanced:
  We support you in maintaining good mental health. Benefit from initiatives such as training events, counseling and support in difficult life situations and a culture where you can openly speak about mental health. Reach out to our Mental Health First Aiders.

• Physically thriving:
  We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive. We offer an in-house gym, standing desks, medical check-ups and promote healthier ways of working.

• Socially connected:
  We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being. Our local benefits vary from different types of leave, sports groups to engage with colleagues while keeping physically active and a hybrid working model.

• Financially secure:
  We support you to meet personal financial goals during your active career and for the future.
  Thus, we offer two pension contribution plans, a worldwide accident insurance, private insurance discounts, special conditions as a Deutsche Bank employee with several retail banks in Luxembourg, public transportation reimbursement, lunch voucher scheme, company car participation, as well as a Corporate Benefits platform.

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.