Talent.com
Impower GmbH
Customer Support Specialist – 100% Remote (DE) (m/f/d)Impower GmbH • Remote, Bayern, DE
Customer Support Specialist – 100% Remote (DE) (m/f/d)

Customer Support Specialist – 100% Remote (DE) (m/f/d)

Impower GmbH • Remote, Bayern, DE
Vor 10 Tagen
Anstellungsart
  • Homeoffice
Stellenbeschreibung

Einleitung

At Impower, we are shaping the future of property management — simple, fast, and digital.
More than 100,000 people manage over 12 million apartments using processes that are still manual, complex, and time-consuming. We help property managers modernize these workflows step by step with reliable software, clear structures, and real practical value.

As our product continues to grow in complexity and usage, high-quality customer support becomes essential. Our users rely on Impower in their daily operations, especially in areas such as accounting, banking, and workflow automation.

As a Customer Support Specialist, you support our customers in their day-to-day work with Impower. You help them understand the product, resolve issues efficiently, and ensure a smooth and reliable user experience. At the same time, you work closely with Product and Engineering teams to continuously improve the platform based on real user feedback.


Deine Aufgaben

  • Handle customer inquiries via ticketing systems in a structured, reliable, and timely manner
  • Support users in understanding and effectively using our software in their daily workflows
  • Analyze and resolve product-related issues, escalating complex cases when necessary
  • Communicate clearly and professionally with customers in German, ensuring a high-quality support experience
  • Contribute to the creation and maintenance of help center articles, guides, and support materials
  • Collaborate closely with Product and Engineering teams to report bugs and share customer feedback
  • Continuously identify recurring issues and contribute to improving support processes and product usability

Dein Profil

  • Experience in customer support or a customer-facing role, ideally in a SaaS or tech environment
  • Strong problem-solving skills and a genuine interest in helping users
  • Fluent or native German and very good English skills (both written and spoken)
  • Ability to quickly understand complex systems and explain them in a simple, structured way
  • Independent, reliable, and well-organized working style
  • Nice to have: background in business, real estate, or basic accounting knowledge

Warum wir?

  • A key role in ensuring a high-quality customer experience for a growing product
  • Close collaboration with Product and Engineering in an international team
  • Structured onboarding into product, processes, and industry
  • Remote working model
  • Modern equipment with free choice of hardware
  • Office in central Cluj with a collaborative and supportive environment
  • Additional benefits such as private health insurance, sports programs, and regular team events

Über uns

Impower GmbH ist ein SaaS-Startup aus München mit über 50 Mitarbeitenden aus mehr als 10 Ländern und zwei Standorten in Europa.

Unsere Vision ist ehrgeizig: Wir wollen die Immobilienverwaltung in Deutschland neu definieren – intelligent, automatisiert und personenzentriert. Heute unterstützen wir bereits über 4.000 Nutzer:innen bei der Digitalisierung ihres Alltags – und das ohne externe Investoren. Impower ist profitabel, was uns erlaubt, unabhängig und nachhaltig zu wachsen.

Wenn du Lust hast, an der Schnittstelle von AI, Produkt und echter Wirkung zu arbeiten, dann bewirb dich bei uns!

Jobalert für diese Suche erstellen

Customer Support Specialist – 100% Remote (DE) (m/f/d) • Remote, Bayern, DE

Ähnliche Stellen

German Customer Support Specialist

Cross Border TalentsMunich, Germany
Quick Apply

Lisbon, Portugal | Full-Time | On-site.Lisbon? Were on the hunt for motivated and solution-driven Customer Service Specialists to join a buzzing e-commerce support team right in the heart of this v... Mehr anzeigen

Mitarbeiter Technischer Support / Customer Success Specialist (m/w/d)

Softinghaar, bayern, Deutschland

Mitarbeiter Technischer Support / Customer Success Specialist (m/w/d).Be among the first 25 applicants.Mitarbeiter Technischer Support / Customer Success Specialist (m/w/d).Softing hat sich mit sei... Mehr anzeigen

 • Gesponsert

Customer Care Specialist (m/f/d)

DAVID Systems GmbHmünchen, bayern, Deutschland

Customer Care Specialist (m/f/d).As a member of our Customer eXperience Group, you would be servicing and supporting our customers and partners with high-quality results, building on already strong... Mehr anzeigen

 • Gesponsert

Customer and Sales Support (m/f/d) - Permanent contract - flibco

FlibTravel International SAmünchen, bayern, Deutschland

Customer and Sales Support (m/f/d) - Permanent contract - flibco.Flibco, part of Flix ecosystem, is a European tech company specialised in airport shuttle services.Operating across multiple countri... Mehr anzeigen

 • Gesponsert

Customer Support Representative (m/f/d)

Texas Instrumentsfreising, Deutschland

Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral par... Mehr anzeigen

 • Gesponsert

Technical Support Specialist L2 (m/f/d)

TSCNET Services GmbHmünchen, bayern, Deutschland

We are a truly international team and proud to play a central role in securing the electricity supply for Europe.As one of the leading Regional Coordination Centre (RCC), we and our partners provid... Mehr anzeigen

 • Gesponsert

Customer Operations Specialist (m/w/d)

Octopus Energy Groupmünchen, bayern, Deutschland

Elektroauto via Entgeldumwandlung.Die Zufriedenheit der Kunden sicherstellen, indem Komplexität in Einfachheit verwandelt wird.Bei Octopus Electric Vehicles (OEV) Deutschland sind wir angetreten, u... Mehr anzeigen

 • Gesponsert

Customer Support - German Speaking (m/w/d)

Impower GmbHmünchen, bayern, Deutschland

As a Customer Support Specialist, you support our customers in their day‑to‑day work with Impower.You help them understand the product, resolve issues efficiently, and ensure a smooth and reliable ... Mehr anzeigen

 • Gesponsert

Client Services Specialist (m/w/d)

ISS FWW | FWW Fundservices GmbHmünchen, bayern, Deutschland

Wir suchen ab sofort für den Ausbau unseres Teams in Haar bei München einen Client Services Specialist (m/w/d) in Vollzeit.Eigenständiges Abarbeiten des Tagesgeschäftes.Erstellen von Auswertungen z... Mehr anzeigen

 • Gesponsert

Customer Support Analyst

Ppromünchen, bayern, Deutschland

The Customer Support Analyst plays a vital role in providing exceptional technical and functional support to our clients, ensuring a seamless and positive experience with our payment services.This ... Mehr anzeigen

 • Gesponsert

Team Lead Customer Support und Success (m/w/d)

Planerio GmbHmünchen, bayern, Deutschland

Du führst und coachst unser Customer Success-Team mit aktuell 7 Mitarbeiter:innen, übernimmst die volle Verantwortung für die Betreuung unserer Bestandskunden, vertiefst die Beziehungen und machst ... Mehr anzeigen

 • Gesponsert

Multilingual Customer Support & Content Moderation Opportunities

WW TalentsMunich, Germany
Quick Apply

Start Your International Career in Lisbon, Portugal!.Looking for an international career while enjoying one of Europe's most vibrant cities?.Join leading global companies in.Whether you're looking ... Mehr anzeigen

Customer Management Specialist (m/w/d)

Würth Elektronik Groupmünchen, bayern, Deutschland

Talent Acquisition & Personalmarketing @ Würth ElektronikJob gesucht? Team gefunden! Bewirb dich jetzt und werde Teil vom #creatingtogether!….Wir bei der Würth Elektronik Gruppe produzieren und ve... Mehr anzeigen

 • Gesponsert

German-Speaking Customer Support Specialist – Digital Ads

CB Talents SPmünchen, bayern, Deutschland

We are currently recruiting German-speaking Customer Support Specialists to join a fast-growing digital advertising support team in Lisbon.Schedule: Rotative 24/7 shifts.Support users of an online ... Mehr anzeigen

 • Gesponsert

German Speaking Customer Support Rep – Remote in Greece - Relocation Supported

FH Collective AcademyMunich, Germany
Homeoffice
Quick Apply

Relocate to Greece This Summer — and Work Remotely!.This role offers an international working environment along with full relocation support for candidates moving from.Imagine starting your day wit... Mehr anzeigen

German Customer Support Specialist To Vibrant Madrid (Relocation Provided)

NordicrecruitersMünchen, Germany
Quick Apply

Are you ready for a new international adventure in one of Europes most energetic and culturally rich capitals? Join our global team in.German-speaking Customer Support Specialists.As a German Custo... Mehr anzeigen

Kundenservice-Spezialist – Deutsch- Umzug nach Dublin

TELUS Digitalmünchen, bayern, Deutschland

Kundenservice-Spezialist – Deutsch- Umzug nach Dublin.Kundenservice-Spezialist – Deutsch- Umzug nach Dublin.Kundenservice-Spezialist – Deutsch.Hybrid (Dublin-Büro 3 Tage/Woche, Homeoffice Montag & ... Mehr anzeigen

 • Gesponsert

Customer Support Mitarbeiter (m/w/d) Digitale Produkte/Software, VZ oder TZ

DigitalCheckIngarching bei münchen, bayern, Deutschland

Customer Support Mitarbeiter (m/w/d) Digitale Produkte/Software, VZ oder TZ.Hey da draußen! Möchtest du Teil eines dynamischen Teams in einem kleinen, innovativen Softwareunternehmen werden? Bei de... Mehr anzeigen

 • Gesponsert

Senior Customer Onboarding Specialist (d/f/m) - German Speaking

Personiomünchen, bayern, Deutschland

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient.Our team of 1,500 Personios... Mehr anzeigen

 • Gesponsert

(Senior) IT Support Specialist (w/m/d) in München

Capgemini Engineeringmünchen, bayern, Deutschland

Steige bei uns ein und entdecke eine Karriere voller Möglichkeiten.Wo du wirklich etwas bewirken kannst.Wo kein Tag wie der andere ist.Du nimmst Störungsmeldungen und Anfragen über Telefon, Tickets... Mehr anzeigen