Business Support Aftermarket (m/f/d)

Business Support Aftermarket (m/f/d)

Uniting curious minds. Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Your role. Based in Cologne, you will play a key role in supporting our Sales Service Engineers within the Region, working closely under the direction of the Business Line Manager Aftermarket Europe & Central Asia.

Your mission is to ensure smooth back-office operations, reliable order processing, and excellent customer support across the aftermarket business, contributing directly to customer satisfaction and business success.

Your day-to-day tasks:

• Administration of all inbound and outbound order processes
• Sales and customer support via phone and email
• End-to-end order handling, including tracking and follow-up
• Preparation of standard/service quotations
• Proactive follow-up on ongoing requests and order statuses
• Clarification of technical questions in close cooperation with internal stakeholders
• Data administration and maintenance in relevant systems
• Close collaboration with Sales Service Engineers and aftermarket departments
• Implementation, review, and optimization of internal processes
• Ensuring that customer commitments are met and that customers are informed in a timely manner
• Reporting and analytical tasks to support business transparency and decision-making

To succeed, you will need:

• Technical degree with proven commercial experience, or alternatively a degree in a commercial discipline, business administration, with proven technical experience
• Substantial experience in a back-office or internal sales support environment, ideally in order handling within the Gas and Process market
• Good understanding of technical contexts
• Strong sales awareness combined with a high level of customer orientation
• Fluency in both English and German; additional language skills are an advantage
• Ability to work effectively in a dynamic, high-pressure environment
• Creative and solution-oriented mindset with a willingness to think out of the box
• Very good communication and organizational skills
• Team-oriented mindset with a strong willingness to collaborate across departments
• Confident user of MS Office; experience with SAP, CRM software, and Adobe is a plus

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

In return, we offer:

• A modern working environment with a positive corporate culture in a financially sound and growing company
• Flexible working hours with the option of mobile working to support a healthy work - life balance
• Attractive compensation package in accordance with the NRW metal industry collective agreement
• Regular health-promoting benefits (e.g. on-site physiotherapy, cooperation agreement with Urban Sports Club)
• 30 days of annual leave plus special leave for exceptional occasions
• Wide range of employee benefits (e.g. Corporate Benefits, participation in B2Run Cologne, Volvo leasing program)
• Possibility of free use of our employee assistance program for non-work-related issues (Employee Assistance Program)
• Lifelong learning and opportunities for professional development