Healthcare Partnership Manager - Central & Eastern Europe (m/f/d)

International SOS is the world’s leading provider of medical assistance, travel security services, and preventive risk programs.
With over 13,000 employees, 1,200 locations, and operations in 90 countries, we support more than 9,000 organizations worldwide — including the majority of the Fortune Global 500, governments, NGOs, and educational institutions.
Our mission is simple: protect people, reduce risk, and deliver excellence in critical situations.

About the Role

What happens when an employee of a multinational company falls seriously ill or is injured abroad?
In those moments, fast access to reliable, high-quality medical care is critical.
At International SOS, you ensure exactly that.
As a Healthcare Partnership Manager, you develop and manage trusted relationships and partnerships with hospitals, physicians and other medica as well as non-medical service providers across Central and Eastern Europe, enabling our clients to access safe, high-quality, good value care whenever and wherever it is needed.
You bring support and strategic direction to our international operational platform, acting as a link between local partners, our operations team and our clients.
You are at the front line of healthcare transformation and digitalization.

Key Responsibilities:

Your role - in plain terms:
• Sourcing and contracting medical partners in the Central and Eastern European region
• Ensure costs, availability, quality and geographical coverage of partners corresponds to client needs
• Developing innovative solutions for our operational platform, through well-established partnerships in the region

In short: you make medical care reliable, ready and cost competitive — even in unexpected situations.

• Build & manage the medical provider network
• Establish and maintain long-term partnerships with hospitals, clinics, physicians and medical service providers across Central and Eastern Europe
• Ensure comprehensive geographic coverage of services
• Act as a point of contact for our providers in the region
• Source, select and onboard new service providers
• Conduct desktop and onsite visits of service providers
• Ensure compliance with defined medical, operational and contractual standards
• Negotiate pricing, service scope and contractual terms with key service providers in the region
• Manage customer feedback with service providers
• Support cost-control and efficiency initiatives
• Work closely with the global team of medical, operations and commercial experts
• Provide data-driven recommendations, analysis and network insights of the region
• Maintain accurate provider, contract, and performance data in internal systems
• Ensure transparency and reliable reporting for decision-making

About you:

This role will be a great fit if you enjoy combining healthcare expertise with commercial thinking in an international environment. Requirements include:

• A Degree ideally in healthcare management, business administration, public health or a comparable qualification.
• Previous professional experience in healthcare, provider management, insurance, pharma, medtech, assistance or related fields
• Strong understanding of the German healthcare system is a plus.
• Experience of negotiating with external partners.
• Structured, organized and detail-oriented working style.
• Confident communication skills, including in complex or time-sensitive situations.
• Solid IT skills and experience working with data and management systems.
• Fluency in German and English.
• Additional languages such as Romanian, Hungarian, Slovenian, Croatian or Albanian are an advantage.
• Willingness to travel internationally (ocassionally).

Additional Information

• Attractive and competitive compensation package
• Employer-funded pension scheme
• Private supplementary health insurance
• Flexible working hours and hybrid work model
• Fitness partnerships, corporate discounts, vouchers, and other benefits
• Flat hierarchies, autonomy and room to shape your role
• An international position with real purpose and impact in a market-leading organization

Ready to make a difference where it truly counts?
We look forward to your application and to welcoming you to International SOS — helping protect lives worldwide.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages