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Scalable GmbH
(Senior) Fraud Operations Expert (m/f/x)Scalable GmbH • Berlin, BE, Germany
(Senior) Fraud Operations Expert (m/f/x)

(Senior) Fraud Operations Expert (m/f/x)

Scalable GmbH • Berlin, BE, Germany
Vor 30+ Tagen
Stellenbeschreibung
Job Description

In this role, you will own the end-to-end triage and investigation of potential fraud cases flagged by our monitoring systems or the business in real-time, ensuring every resolution is met with high accuracy and speed.
Beyond casework, you will be a catalyst for continuous improvement by identifying operational gaps and inefficiencies, proactively raising risks to help us build more robust processes and tooling. You will collaborate cross-functionally with internal teams to share the strategic insights necessary to sharpen our detection and prevention strategies, utilizing your analytical mindset to translate recurring patterns into actionable data-driven insights that strengthen our overall defense framework. Please note that this role may require on-call duties to ensure coverage during early/late hours and weekends.

This is a fixed-term position for 2 years.


Qualifications

  • At least 2-3 years of experience in fraud operations within fintech, payments, or a similar environment
  • Deep understanding of fraud typologies combined with the ability to identify and translate complex patterns into actionable insights
  • Keen eye for identifying operational gaps or emerging risks, with the initiative to flag them and propose solutions early
  • High attention to detail and the self-direction needed to manage a dynamic workload in a fast-paced environment
  • Exceptional organizational skills and the ability to stay composed and focused as the workload scales
  • Strong sense of responsibility for managing cases from initial triage to final resolution with total accuracy
  • SQL skills (or experience with another programming language) to independently query data and analyze patterns
  • Fluency in German and excellent English skills (both written and spoken) to collaborate effectively across teams


Additional Information

  • Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
  • Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
  • Be productive with the latest hardware and tools
  • Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
  • Learn and experience German culture first hand by joining our free German language classes
  • International relocation support is provided if required
  • Opportunity to work from abroad
  • Benefit from an attractive compensation package and from the company pension scheme
  • Monthly contribution of 50% for the ‘Deutschland Jobticket’
  • Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
  • Enjoy flexible and discounted sports activities with Urban Sports Club
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(Senior) Fraud Operations Expert (m/f/x) • Berlin, BE, Germany

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